Constant Wifi Speed and drop Issues

[paladinb]

Hi all

Hoping someone can help. I've been with virgin for over 20 years without any real issues but now my wifi drops off multiple times a day, most often when on conference calls / zoom calls. My wife relies on zoom for her job so if we can't get it resolved I'll need to look at moving to a different supplier. Also I'm on 200mb speed but that is constantly dropping down to a snails pace at different points in the day.

I know some people have mentioned connecting directly to the router via ethernet cable but we have a cellar office so without a lot of expensive work that's not possible.

Is it worth me trying wifi extenders (I already have a couple but I've had them for years). Also I've seen on other posts people suggest switching the virgin router to modem mode and getting a more powerful router...does anyone have any suggestions?

Any ideas that can help me resolve this issue will be gratefully received.

Network LogTime Priority Description

28/07/2021 04:22:35	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 16:17:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2021 05:41:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 16:36:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 10:41:8	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 02:51:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 15:02:48	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 15:02:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 11:44:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 19:34:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 08:37:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 08:37:54	Warning!	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 08:36:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 08:35:51	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 08:33:16	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 08:33:7	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 08:33:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 22:37:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 22:36:26	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 22:36:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Many thanks

[sophist]

---

@paladinb wrote:

If that is the case what are my options?

---

Well. VM will get to this thread in a couple of days and look into your connection stats.. I wouldn't bother calling it in, you'll likely hit a brick wall there because the overall health of hte connection looks OK.

Staff here may also come to that conclusion based on the power levels etc.. but they are more likely at least to investigate it properly (IMHO).

---

@paladinb wrote:

Well my xbox and smart tv (for amazon prime,netflix and now tv) are hooked up via the ethernet and I've had no problems with the streaming so is that a good indication that the ethernet is stable for the most part.

---

It's worth noting that if/when you decide to get a mesh system, you'll want to run your hub in "modem mode" which will result in all-but-one of hte ethernet ports on the hub being disabled.. if you want to keep using wired connections for xbox/tv then you'll likely also need to buy a cheap 1GB switch - the configuration will look something like:

Hub---->deco--->switch-->everything else.

[Martin_N]

Hi paladinb,

Thank you for your post. I'm very sorry to hear about the issue you're having with your broadband. 

I have been able to locate your account and do wish investigate this. 

What I will do is private message you so we can look into this. 

^Martin

[paladinb]

Ok Martin, look forward to hearing from you

[paladinb]

Ok I've set up the mesh and switched the route to modem mode and now I'm getting speeds of less than 100mps on wifi even when I'm in the same room as the mesh and before I was getting well over 100...have I missed something?

[paladinb]

I've got the mesh al set up but still having problems..my wife has been getting out her zoom calls through the day.  I've been running a broadband monitor and this is what I'm currently seeing...which is not good!