As of this morning, my internet connection is dropping intermittently, sometimes every 10 minutes, sometimes I'll get an hour if I'm lucky. I tried everything that came to mind: checking all cables were snug, power cycling and even a factory reset but no luck. Upon checking the Network Log, I found that every time the connection dropped, this error message would appear:
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Go back to the status page where you copied those Network log entries from, and copy and paste as replies here all of the Network log (scroll down to select all, these are longer than the bit that first shows), and then the same for Downstream and Upstream tabs. Then we can take a look and recommend what you can do.
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