on 04-01-2023 13:06
Hi,
My virgin media hub is displaying a fixed red status light on it, which I believe relates to an over-heating problem. I have explored this forum and found that a pinhole reset can fix this issue so have tried solution to no avail; still the same issue.
My broadband seems to be ok at the minute. Should I be worried; do I need a new hub; is there anything else I can try?
Thanks.
💝
on 04-01-2023 14:22
Please confirm it’s a Hub3 and it is in router mode.
on 04-01-2023 14:30
Hi Aliskull,
Thanks for your post, and a warm welcome to our Community Forums.
I'm sorry to hear you're seeing a red light on your Hub. If the answer to Tudor's question about your equipment being a Hub 3 is a yes, please can you try the following:
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on.
It may take around 10 minutes for the Hub to reboot fully, but the red light should have now disappeared. Please do let us know if this isn't the case, and we'll assist further.
Thanks,
on 04-01-2023 14:48
Hi Reece,
Yes it's a Hub 3 as far as I can tell.
I have tried all you suggested a couple of times before the pinhole reset. None of these actions made any difference.
Thanks.
on 05-01-2023 18:15
Any advice please?
on 09-01-2023 10:42
Hey Aliskull, thank you for confirming this.
I am going to send you a PM so we can look at getting this replaced for you, please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 12-01-2023 12:14
HELP MY HUB HAS SET ON FIRE!!
Only joking.
The engineer came round and said it was just the white LED that had burnt out and the rest was fine, gave me the option of keeping the hub or replacing it for a new one (with new Network name and password, etc). I opted for the new hub because the while light was the prettiest and most reassuring.
All is well.
on 12-01-2023 12:21
We had a Hub 3 replaced, it was lights out & dead in the water.
But to the point about WiFi SSID & password, if like us you have many WiFi devices and family members
with the previous Hub's WiFi settings, nothing stops you applying those setting to the new Hub.
It was a case of change 1 Hub's WiFi settings or getting on for change WiFi on 20+ devices plus 2 access points
on 14-01-2023 13:23
Hey Alliskull, thank you so much for this update.
We're delighted to see you've received help from our forum staff and the engineer that visited, also great that it's all working fine for you again and got no red light issues after the hub replacement.
Please, feel free to reach out in case you face any issues with your service, equipment or account in the future.
You know where to find us 🙂