Constant Red Light on Hub 3.0 - Not overheating

[Milesaru]

We've had a constant red light on our Hub 3.0 for about a year now despite it being kept in the open and never seeming to be warm. Is there a fault with it?

[lotharmat]

If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor!

If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!

It is sad that offshore CS will only budge on this if you tell them it is hot - but unfortunately until proper training filters down - this is all we've got!

[Martin_N]

Hi Milesaru,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about your hub. I have located your account and so wish to look into this. 

What I wlll do is private message you so we can look into this. 

^Martin