We've been a customer for some time, but more recently we've been noticing a great deal of issues at various times. From setting up BQM it's become more apparent that there is a genuine issue which we would like to get resolved.
Hardware version : 10
Software version : 18.104.22.1688
If there is anymore information that is needed to diagnose the issue then please do say. Matt
Do this too go to http://192.168.0.1 (or http://192.168.100.1 ) in your browser [there is no need to login] and then click on the “router status” button at top right - or bottom middle - of first page up -- depending on which hub you have and then copy/paste 3 sets of data onto here - the downstream, upstream , & network logs. Don't worry about the formatting it can be easily read (not by me!), but try and avoid using screen shots & don’t include personal data or mac addresses. Someone will interpret the stats and see if there is something that needs correcting.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.