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Constant Packet Loss and Connection Drops

Hi,

For the last few months I've been experiencing the above constantly.

I did manage to get an engineer visit booked for today - however I had to cancel as I'm now having to self-isolate and work from home.

I've set up a broadband monitor on ThinkBroadband which you can see here; 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0881111067b7e03184068ba854c8e22210...


My router logs are below:

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1475000000-440256 qam37
2251000000-1.240256 qam15
3259000000-140256 qam16
4267000000-1.240256 qam17
5275000000-1.240256 qam18
6283000000-1.240256 qam19
7291000000-1.440256 qam20
8299000000-1.540256 qam21
9307000000-1.440256 qam22
10315000000-1.240256 qam23
11323000000-1.440256 qam24
12371000000-1.940256 qam25
13379000000-2.240256 qam26
14387000000-2.240256 qam27
15395000000-2.440256 qam28
16411000000-2.440256 qam29
17419000000-2.540256 qam30
18427000000-2.740256 qam31
19435000000-340256 qam32
20443000000-3.440256 qam33
21451000000-3.740256 qam34
22459000000-440256 qam35
23467000000-440256 qam36
24483000000-4.240256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9125864178706
2Locked40.9322933532821
3Locked40.9311091509086
4Locked40.3339748494812
5Locked40.9325662473246
6Locked40.3285806444570
7Locked40.3282634430193
8Locked40.3361469428286
9Locked40.3317146411458
10Locked40.3257873380193
11Locked40.9246446362733
12Locked40.3212868296984
13Locked40.9197791281938
14Locked40.3178671274959
15Locked40.3163022265244
16Locked40.3169207232350
17Locked40.3194486241770
18Locked40.3184908234886
19Locked40.9151731219466
20Locked40.3131206201193
21Locked40.3124618192295
22Locked40.3120941193478
23Locked40.9118317183961
24Locked40.3133565174607


Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000294.85512064 qam2
2394000104.55512064 qam4
3461999644.65512064 qam3
4603000614.9512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000


Any help would be appreciated.


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Alessandro Volta
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Re: Constant Packet Loss and Connection Drops

Your >> BQM << is showing lots of packet loss.

Can you go round all the accessible indoor and outdoor co-ax connections and ensure that they are finger tight.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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On our wavelength
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Re: Constant Packet Loss and Connection Drops

I had a similar problem. Try forcefully removing the plastic tube on your router-to-wall cable and tighten the cable connection, as per my last post in this thread here:

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-0-Regular-Dropouts/td-p/4289456/page/...

It's a silly feature which the engineer told me is only put there because people don't like seeing exposed connections.

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