Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
359 Views
Message 1 of 7
Flag for a moderator

Constant Outages between 4pm and 9pm

Hi

The last few weeks we've had constant dropouts  - mostly this seems to occur late afternoon and eases about 9pm. It's certainly proving to be disruptive for work and any streaming/ gaming.

Setup is Superhub in Modem mode into Asus Router and Mesh Wifi. Even the Wired connections are dropping out so this is not a wifi issue

Here is a snapshot of the Upstream and downstream  . During the outages I am seeing -ve numbers on the downstream. We are supposed to be on 200mb but speedtest is topping out at just over 100mb when I test on wired connection.

 

Any ideas - is this an engineer required?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000-0.240256 qam24
21390000002.440256 qam1
31470000002.440256 qam2
41550000001.740256 qam3
51630000001.740256 qam4
61710000001.740256 qam5
71790000001.540256 qam6
81870000001.540256 qam7
91950000001.540256 qam8
102030000001.540256 qam9
112110000001.440256 qam10
12219000000140256 qam11
13227000000140256 qam12
142350000000.940256 qam13
152430000000.540256 qam14
162510000000.240256 qam15
172590000000.240256 qam16
182670000000.440256 qam17
192750000000.240256 qam18
202830000000.740256 qam19
212910000000.740256 qam20
22299000000140256 qam21
233070000000.540256 qam22
24315000000040256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.939521211369
2Locked40.36574384287213
3Locked40.37033928168153
4Locked40.9577899690455
5Locked40.9503175247958
6Locked40.96177856289599
7Locked40.91463205313347463
8Locked40.3115659596221564
9Locked40.3294647414661
10Locked40.9240261314339
11Locked40.3135172413409
12Locked40.3171905413395
13Locked40.3143763813524
14Locked40.3261508113917
15Locked40.3295030516346
16Locked40.3140282012207
17Locked40.3135273912548
18Locked40.3110670512409
19Locked40.985964912791
20Locked40.970402311440
21Locked40.360548311922
22Locked40.9153321611285
23Locked40.369233411759
24Locked40.334699012261

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
k;fg87dsfd;kfoA,.iyewrkldJKDHS



Primary Downstream Service Flow

SFID22791
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID22796
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Network LogTime Priority Description
31/05/2020 16:27:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 16:13:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 16:12:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 16:12:13Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 16:12:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 16:12:3Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 14:32:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 23:54:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 16:29:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 15:49:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 15:27:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 15:25:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 14:27:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2020 01:32:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 19:26:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 19:26:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 14:33:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 14:25:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 13:20:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2020 13:20:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 19.58K
  • 1.72K
  • 4.28K
Very Insightful Person
Very Insightful Person
348 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Constant Outages between 4pm and 9pm

downtream power and SnR are fine, can you post the upstream stats, since the post-rs shouldn't be that high

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 4
  • 0
  • 0
Tuning in
346 Views
Message 3 of 7
Flag for a moderator

Re: Constant Outages between 4pm and 9pm

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000004.875512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
0 Kudos
Reply
Highlighted
  • 4.45K
  • 261
  • 521
Forum Team
Forum Team
224 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: Constant Outages between 4pm and 9pm

Hello acass3278

Thanks for your post and I apologise for the various issues you're having with your broadband servide .
Upon looking at things from over here, I can see that we have a few issues with the upstream levels.This will require an engineer visit to fix.
I have booked you in with the next available appointment.  Please find the appointment time slot via your online account. This can be cancelled and rearranged from there if needed.
Let me know if there's anything else I can help with.
Gareth_L

Highlighted
  • 4
  • 0
  • 0
Tuning in
205 Views
Message 5 of 7
Flag for a moderator

Re: Constant Outages between 4pm and 9pm

Thanks Gareth  - thats very helpful. 

Today has been the same pattern as the last few weeks. Not terrible but disruptive when trying to work or a teenager trying to game. Thanks again for help. Look forward to the engineer visit.

My Broadband Ping - Wired Test

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
147 Views
Message 6 of 7
Flag for a moderator

Re: Constant Outages between 4pm and 9pm

Just wanted to thank the team here and at VM. Engineer attended on Friday and made a couple of changes and we've been rock solid since then. Forum was super helpful in getting to the causes of the problem and being able to set up the BQM was a useful exercise. It's easy to bash the provider but I can't ask for better support really. Thanks again

 

PS 

Thanks also to engineer Dean who was a top bloke

0 Kudos
Reply
Highlighted
  • 3.84K
  • 178
  • 301
Forum Team
Forum Team
118 Views
Message 7 of 7
Flag for a moderator

Re: Constant Outages between 4pm and 9pm

Good Morning acass3278,

 

Thanks for updating the thread and we're really pleased to see this has now been fixed and you're back up and running.

 

If you need any further assistance, you're more than welcome to come back to us

 

Kindest regards,

 

David_Bn

0 Kudos
Reply