on 06-04-2022 19:23
I get constant and, seemingly random, disconnections. The log either indicates T3 or T4 errors, for example:
- T3: No Ranging Response received - T3 time-out; (...)
- T4: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; (...)
This usually results in me waiting anywhere from 10-30+ minutes for reconnecting. Sometimes I just unplug and replug everything (usually in that 30+ minute range).
From what I can see, this is likely more a problem with the connection to the main network, rather than issues with my equipment, which would make sense as the equipment is brand new.
I don't seem to have a way of contacting support other than through the forum, hence the post.
on 06-04-2022 19:31
on 06-04-2022 19:37
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 2.2 | 40 | 256 qam | 9 |
2 | 211000000 | 2.2 | 40 | 256 qam | 10 |
3 | 219000000 | 2 | 40 | 256 qam | 11 |
4 | 227000000 | 2.2 | 40 | 256 qam | 12 |
5 | 235000000 | 1.7 | 40 | 256 qam | 13 |
6 | 243000000 | 1 | 38 | 256 qam | 14 |
7 | 251000000 | 0.9 | 40 | 256 qam | 15 |
8 | 259000000 | 1 | 40 | 256 qam | 16 |
9 | 267000000 | 1.2 | 40 | 256 qam | 17 |
10 | 275000000 | 1.5 | 40 | 256 qam | 18 |
11 | 283000000 | 1.9 | 40 | 256 qam | 19 |
12 | 291000000 | 2 | 40 | 256 qam | 20 |
13 | 299000000 | 2.2 | 40 | 256 qam | 21 |
14 | 307000000 | 2 | 40 | 256 qam | 22 |
15 | 315000000 | 2.5 | 40 | 256 qam | 23 |
16 | 323000000 | 2.7 | 40 | 256 qam | 24 |
17 | 331000000 | 2.9 | 40 | 256 qam | 25 |
18 | 339000000 | 2.7 | 40 | 256 qam | 26 |
19 | 347000000 | 2.7 | 40 | 256 qam | 27 |
20 | 355000000 | 2.7 | 40 | 256 qam | 28 |
21 | 363000000 | 2.5 | 40 | 256 qam | 29 |
22 | 371000000 | 2.5 | 40 | 256 qam | 30 |
23 | 379000000 | 2.5 | 40 | 256 qam | 31 |
24 | 387000000 | 2.5 | 40 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 17 | 0 |
2 | Locked | 40.3 | 5 | 0 |
3 | Locked | 40.3 | 6 | 0 |
4 | Locked | 40.3 | 4 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 40.3 | 0 | 0 |
8 | Locked | 40.9 | 0 | 0 |
9 | Locked | 40.3 | 4 | 0 |
10 | Locked | 40.3 | 5 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 40.3 | 4 | 0 |
14 | Locked | 40.3 | 4 | 0 |
15 | Locked | 40.9 | 6 | 0 |
16 | Locked | 40.9 | 0 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 40.3 | 5 | 0 |
19 | Locked | 40.9 | 5 | 0 |
20 | Locked | 40.3 | 5 | 0 |
21 | Locked | 40.3 | 4 | 0 |
22 | Locked | 40.3 | 6 | 0 |
23 | Locked | 40.3 | 5 | 0 |
24 | Locked | 40.9 | 0 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 57 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
on 06-04-2022 19:38
Logs:
The logs for today seems somewhat incomplete as I've logged in multiple times and had a disconnection issue as well. The weird timestamps was yesterday evening when I struggled for over an hour to reconnect.
Time Priority Description
06/04/2022 19:01:7 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2022 11:33:9 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 21:21:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 21:06:32 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 19:37:23 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:09:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:09:24 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:08:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 19:13:49 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 19:10:59 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:39:2 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:38:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:37:34 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:36:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:34:31 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:33:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:32:56 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:31:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:31:25 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/04/2022 14:30:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06-04-2022 19:43 - edited 06-04-2022 19:43
Errr.. is it really only one upstream channel with offscale power level ? Should be 4
Can you try this and see if the other 3 appear.
_______________________________________
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes
When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Also that all 4 Up channels have appeared with power levels below 51 dBmV - if not call it in as a fault at 08.00
06-04-2022 19:54 - edited 06-04-2022 19:55
Thanks John. I'll do that on Friday as I'll be at home all day so can check the errors appearing more regularly. As for the upstream, I don't recall ever seeing more than one channel on that page. I do suspect it has to do with the connection going outside - the router coaxial doesn't connect to a wall box as such, but rather a cable from outside terminating at a loose hanging Tratec TRIS-1002AEN isolator box. I have no idea how the cabling outside works (I just moved into the flat and the line was already there).
Edit to add: what do you mean offscale power level?
on 07-04-2022 01:21
Edit to add: what do you mean offscale power level?
51 dBmV is the recommended maximum level for all 4 channels - your one channel is at 57dBmV. I am surprised you have any connection at all.
on 09-04-2022 14:37
Okay, I've had lots of fun #sarcasm
I started on Thursday. Stats immediately after leaving unplugged for more than 5 minutes and unplug/replug all cables.
Downstream bonded channels | |||||
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 2.03E+08 | 2.4 | 40 | 256 qam | 9 |
2 | 1.39E+08 | 2.2 | 40 | 256 qam | 1 |
3 | 1.47E+08 | 2 | 40 | 256 qam | 2 |
4 | 1.55E+08 | 2.4 | 40 | 256 qam | 3 |
5 | 1.63E+08 | 2.2 | 40 | 256 qam | 4 |
6 | 1.71E+08 | 2.5 | 40 | 256 qam | 5 |
7 | 1.79E+08 | 2.5 | 40 | 256 qam | 6 |
8 | 1.87E+08 | 2.5 | 40 | 256 qam | 7 |
9 | 1.95E+08 | 2.7 | 40 | 256 qam | 8 |
10 | 2.11E+08 | 2.2 | 40 | 256 qam | 10 |
11 | 2.19E+08 | 2 | 40 | 256 qam | 11 |
12 | 2.27E+08 | 2.2 | 40 | 256 qam | 12 |
13 | 2.35E+08 | 1.7 | 40 | 256 qam | 13 |
14 | 2.43E+08 | 1.2 | 40 | 256 qam | 14 |
15 | 2.51E+08 | 1 | 40 | 256 qam | 15 |
16 | 2.59E+08 | 1 | 40 | 256 qam | 16 |
17 | 2.67E+08 | 1.4 | 40 | 256 qam | 17 |
18 | 2.75E+08 | 1.5 | 40 | 256 qam | 18 |
19 | 2.83E+08 | 1.9 | 40 | 256 qam | 19 |
20 | 2.91E+08 | 2.2 | 40 | 256 qam | 20 |
21 | 2.99E+08 | 2.2 | 40 | 256 qam | 21 |
22 | 3.07E+08 | 2 | 40 | 256 qam | 22 |
23 | 3.15E+08 | 2.7 | 40 | 256 qam | 23 |
24 | 3.23E+08 | 2.7 | 40 | 256 qam | 24 |
Downstream bonded channels | |||||
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors | |
1 | Locked | 40.3 | 0 | 0 | |
2 | Locked | 40.3 | 0 | 0 | |
3 | Locked | 40.3 | 5 | 0 | |
4 | Locked | 40.3 | 0 | 0 | |
5 | Locked | 40.3 | 0 | 0 | |
6 | Locked | 40.3 | 0 | 0 | |
7 | Locked | 40.3 | 18 | 0 | |
8 | Locked | 40.9 | 0 | 0 | |
9 | Locked | 40.9 | 0 | 0 | |
10 | Locked | 40.3 | 9 | 0 | |
11 | Locked | 40.3 | 7 | 0 | |
12 | Locked | 40.9 | 0 | 0 | |
13 | Locked | 40.3 | 6 | 0 | |
14 | Locked | 40.9 | 0 | 0 | |
15 | Locked | 40.3 | 0 | 0 | |
16 | Locked | 40.9 | 0 | 0 | |
17 | Locked | 40.9 | 0 | 0 | |
18 | Locked | 40.3 | 7 | 0 | |
19 | Locked | 40.3 | 0 | 0 | |
20 | Locked | 40.3 | 5 | 0 | |
21 | Locked | 40.9 | 0 | 0 | |
22 | Locked | 40.3 | 5 | 0 | |
23 | Locked | 40.9 | 0 | 0 | |
24 | Locked | 40.3 | 5 | 0 | |
Upstream bonded channels | |||||
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300000 | 57 | 5120 | 64 qam | 1 |
Upstream bonded channels | |||||
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
on 09-04-2022 14:38
After 30 minutes:
Downstream bonded channels | |||||
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 2.03E+08 | 2.5 | 40 | 256 qam | 9 |
2 | 1.39E+08 | 2.4 | 40 | 256 qam | 1 |
3 | 1.47E+08 | 2.4 | 40 | 256 qam | 2 |
4 | 1.55E+08 | 2.5 | 40 | 256 qam | 3 |
5 | 1.63E+08 | 2.5 | 40 | 256 qam | 4 |
6 | 1.71E+08 | 2.7 | 40 | 256 qam | 5 |
7 | 1.79E+08 | 2.5 | 40 | 256 qam | 6 |
8 | 1.87E+08 | 2.7 | 40 | 256 qam | 7 |
9 | 1.95E+08 | 2.7 | 40 | 256 qam | 8 |
10 | 2.11E+08 | 2.2 | 40 | 256 qam | 10 |
11 | 2.19E+08 | 2 | 40 | 256 qam | 11 |
12 | 2.27E+08 | 2.2 | 40 | 256 qam | 12 |
13 | 2.35E+08 | 1.7 | 40 | 256 qam | 13 |
14 | 2.43E+08 | 1.2 | 38 | 256 qam | 14 |
15 | 2.51E+08 | 0.9 | 40 | 256 qam | 15 |
16 | 2.59E+08 | 1 | 40 | 256 qam | 16 |
17 | 2.67E+08 | 1.4 | 40 | 256 qam | 17 |
18 | 2.75E+08 | 1.5 | 40 | 256 qam | 18 |
19 | 2.83E+08 | 1.9 | 40 | 256 qam | 19 |
20 | 2.91E+08 | 2.2 | 40 | 256 qam | 20 |
21 | 2.99E+08 | 2.2 | 40 | 256 qam | 21 |
22 | 3.07E+08 | 2 | 40 | 256 qam | 22 |
23 | 3.15E+08 | 2.5 | 40 | 256 qam | 23 |
24 | 3.23E+08 | 2.7 | 40 | 256 qam | 24 |
Downstream bonded channels | |||||
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors | |
1 | Locked | 40.3 | 17 | 0 | |
2 | Locked | 40.3 | 8 | 0 | |
3 | Locked | 40.3 | 6 | 0 | |
4 | Locked | 40.3 | 0 | 0 | |
5 | Locked | 40.3 | 15 | 0 | |
6 | Locked | 40.3 | 18 | 0 | |
7 | Locked | 40.3 | 18694 | 0 | |
8 | Locked | 40.3 | 5 | 0 | |
9 | Locked | 40.9 | 9 | 0 | |
10 | Locked | 40.3 | 7 | 0 | |
11 | Locked | 40.3 | 7 | 0 | |
12 | Locked | 40.3 | 6 | 0 | |
13 | Locked | 40.3 | 6 | 0 | |
14 | Locked | 38.9 | 6 | 0 | |
15 | Locked | 40.3 | 6 | 0 | |
16 | Locked | 40.3 | 12 | 0 | |
17 | Locked | 40.3 | 13 | 0 | |
18 | Locked | 40.3 | 5 | 0 | |
19 | Locked | 40.9 | 5 | 0 | |
20 | Locked | 40.3 | 0 | 0 | |
21 | Locked | 40.3 | 5 | 0 | |
22 | Locked | 40.3 | 5 | 0 | |
23 | Locked | 40.3 | 5 | 0 | |
24 | Locked | 40.3 | 6 | 0 | |
Upstream bonded channels | |||||
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300092 | 57 | 5120 | 64 qam | 1 |
Upstream bonded channels | |||||
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
on 09-04-2022 14:39
The next morning:
Downstream bonded channels | |||||
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 2.03E+08 | 3 | 40 | 256 qam | 9 |
2 | 1.39E+08 | 3.5 | 40 | 256 qam | 1 |
3 | 1.47E+08 | 3.4 | 40 | 256 qam | 2 |
4 | 1.55E+08 | 3.5 | 40 | 256 qam | 3 |
5 | 1.63E+08 | 3.2 | 40 | 256 qam | 4 |
6 | 1.71E+08 | 3.5 | 40 | 256 qam | 5 |
7 | 1.79E+08 | 3.2 | 40 | 256 qam | 6 |
8 | 1.87E+08 | 3.4 | 40 | 256 qam | 7 |
9 | 1.95E+08 | 3.4 | 40 | 256 qam | 8 |
10 | 2.11E+08 | 2.7 | 40 | 256 qam | 10 |
11 | 2.19E+08 | 2.5 | 40 | 256 qam | 11 |
12 | 2.27E+08 | 2.7 | 40 | 256 qam | 12 |
13 | 2.35E+08 | 2.4 | 40 | 256 qam | 13 |
14 | 2.43E+08 | 2 | 40 | 256 qam | 14 |
15 | 2.51E+08 | 1.5 | 40 | 256 qam | 15 |
16 | 2.59E+08 | 1.5 | 40 | 256 qam | 16 |
17 | 2.67E+08 | 1.7 | 40 | 256 qam | 17 |
18 | 2.75E+08 | 1.9 | 40 | 256 qam | 18 |
19 | 2.83E+08 | 2.2 | 40 | 256 qam | 19 |
20 | 2.91E+08 | 2.5 | 40 | 256 qam | 20 |
21 | 2.99E+08 | 2.5 | 40 | 256 qam | 21 |
22 | 3.07E+08 | 2.5 | 40 | 256 qam | 22 |
23 | 3.15E+08 | 3 | 40 | 256 qam | 23 |
24 | 3.23E+08 | 3 | 40 | 256 qam | 24 |
Downstream bonded channels | |||||
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors | |
1 | Locked | 40.3 | 13596 | 3259 | |
2 | Locked | 40.3 | 14243 | 4086 | |
3 | Locked | 40.3 | 14464 | 4329 | |
4 | Locked | 40.3 | 14283 | 4116 | |
5 | Locked | 40.3 | 16890 | 5605 | |
6 | Locked | 40.3 | 105021 | 15453 | |
7 | Locked | 40.3 | 1582177 | 497990 | |
8 | Locked | 40.3 | 455939 | 364179 | |
9 | Locked | 40.3 | 18259 | 5859 | |
10 | Locked | 40.3 | 11879 | 2274 | |
11 | Locked | 40.9 | 11565 | 1906 | |
12 | Locked | 40.9 | 10875 | 1420 | |
13 | Locked | 40.3 | 12738 | 1413 | |
14 | Locked | 40.3 | 15602 | 1489 | |
15 | Locked | 40.9 | 11529 | 1407 | |
16 | Locked | 40.9 | 10819 | 1136 | |
17 | Locked | 40.3 | 10399 | 896 | |
18 | Locked | 40.3 | 9566 | 579 | |
19 | Locked | 40.3 | 10513 | 609 | |
20 | Locked | 40.9 | 17525 | 2512 | |
21 | Locked | 40.3 | 25240 | 7761 | |
22 | Locked | 40.3 | 19402 | 6871 | |
23 | Locked | 40.3 | 16379 | 1920 | |
24 | Locked | 40.3 | 8573 | 193 | |
Upstream bonded channels | |||||
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300092 | 55.5 | 5120 | 64 qam | 1 |
Upstream bonded channels | |||||
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |