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Consistent Packet Loss - Hub3

mnewcombe
Joining in

Hi There,

Over the last few weeks, I've noticed consistent packet loss - very perceptible with online gaming.

Setup a monitor with Think Broadband today - results here Broadband Quality Monitor | thinkbroadband - evident packet loss.

Steps I've tried to remediate:

Restarting the Hub3 (disconnect power, ensure coax lead is properly inserted, wait 5 minutes, power back on) 

  • Pin hole reset
  • However there has been no change or improvement.

What should my next step be to escalate this?

3 REPLIES 3

mnewcombe
Joining in
Unsure how to edit my post, but apologies for the incorrect TB link, the correct one is here: https://www.thinkbroadband.com/broadband/monitoring/quality/share/6c74bbc21f6309b1455874dd67bf60cd61...

legacy1
Alessandro Volta
You will need someone round to fix your connection.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi mnewcombe, 

Welcome to the community and thank you for posting. 

I am very sorry to hear you have been experiencing some issues with your broadband service. 

I would like to take a closer look at the service and connection from our side so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat