on 05-01-2023 22:52
Hi There,
Over the last few weeks, I've noticed consistent packet loss - very perceptible with online gaming.
Setup a monitor with Think Broadband today - results here Broadband Quality Monitor | thinkbroadband - evident packet loss.
Steps I've tried to remediate:
Restarting the Hub3 (disconnect power, ensure coax lead is properly inserted, wait 5 minutes, power back on)
What should my next step be to escalate this?
on 05-01-2023 22:53
on 05-01-2023 23:40
on 09-01-2023 13:45
Hi mnewcombe,
Welcome to the community and thank you for posting.
I am very sorry to hear you have been experiencing some issues with your broadband service.
I would like to take a closer look at the service and connection from our side so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page.
Speak soon,