Showing results for 
Search instead for 
Did you mean: 

Connection issues

Joining in


For the past week I have been having wi-fi issues. The wi-fi does not work and I have to reset the router at least 3 times a day and even if it works, the connection is still really weak or it turns off again, so most of the tome I have to use my data. it gets really frustrating so please, can you help me to resolve the issue. 


Very Insightful Person
Very Insightful Person

Are Ethernet cabled devices also affected? We need to ascertain whether it’s a WiFi only problem or a circuit problem.  

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @Roberto1212 

Thanks for posting and welcome to the community.

I am sorry for any connection issues. Please could you confirm the answer to Tudor's question? (Thank you Tudor).

If it's both wired and wireless, please can you post your Hub status and logs? How to do this;
• Please go to (or - if in modem mode), 
• Don't log in, click on 'router status' 
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂

If it's just a wireless issue and you have a Hub 3 or over, please use the Connect App 👉 when downloaded, you'll be able to do a wireless scan in the property. This will check and identify any coverage blackspots. It'll optimise them where possible and if a Pod is needed, you'll be prompted to order.

Kind regards,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill