Connection issue

[Duke25]

It appears that l have WiFi connection issue, it won’t able to connect effectively since 8PM. Been tried to switch the router off twice. Is that something to do with the weather? Been tried to look at the troubleshooting or virgin broadband report, still no luck! 

[Tudor]

You should really refer to it as your "broadband connection" not WiFi. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Ashleigh_C]

Hi there @Duke25 

Thank you so much for your post and welcome to the community forums, it's so great to have you here. 

I have taken a look on my side and I can see some issues that would require an engineer to take a closer look. I will pop you a private message so we can get one arranged. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.