on 02-09-2022 22:52
Hi Virgin media recently did works in our area and notified us of potential downtime. However its been 2 days since the work was completed and we got the "everything fine email"
However scene then we are having drops in connection every 5/15 minutes I ran a test on your broadband fault detector online. It came back as detected a fault and for me to come back in 24 hours to book an engineer. However when I did this 24 hours later it still showed a fault and had reset my timer to 24 hours again.....
So basically could you guys help me book an engineer please because I really don't want to be told on the phone to turn it off and on 50 times or change my WiFi band.
Best David Thompson
on 03-09-2022 15:27
on 05-11-2022 10:43
Update
So I've had 3 Engineers out and the last two both said it's probably network related issue. They also said that on there device it shows 5% unresolved upload errors or something like that. Basically I just wanted to make sure this is being looked into as I'm still struggling with intmintent connection drops and a upload speed when it's working of 25mb/s not the 52Mb/s I should be getting on the 1 Gig package.
Could someone look into this from a network end please feel free to DM if you need more information.
Really frustrating.
Best David
on 08-11-2022 11:33
Hi StealthDavid
Thanks for coming back to the thread. I've done a system check here and a ticket was raised - F010246766 - this was for the network spiking. This has been closed. I have checked it and it's seemingly settling down but the team are still monitoring it.
Best wishes,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill