on 14-09-2021 12:44
Hi, my VM connection keeps dropping out intermittently, I've run the diagnostics which shows service is fine in the area, and all it does is reboot my router.
I've rebooted my router and hard-reset it with the pin, but issue still present.
Called up customer services, who told me to reset the router, then do a hard-reset. Then said they will call me back next week to see on the issue?
Is there any team that could actually sort this out, rather than just a services of reboots and resets, and waiting around for days on end?
on 14-09-2021 12:52
on 14-09-2021 13:34
on 14-09-2021 13:40
on 14-09-2021 13:43
Hi thanks for the quick reply. how do I get them to get an engineer to sort it out? I've tried the phone number multiple times and they just keep saying theres no faults and to restart my router with a pin in the back for a hard-reset.
on 14-09-2021 13:48
14-09-2021 13:55 - edited 14-09-2021 13:56
on 14-09-2021 13:55
on 14-09-2021 13:57
on 15-09-2021 12:00