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MarkTempini
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Connection dropping for 15 minutes twice every day

For the past few weeks, we've noticed that the connection to all our devices drops for around 15 minutes once or twice a day. The Hub shows no connection issue and the status says its working. However, I work from home so having this drop consistently throughout the day is incredibly irritating. Is there a solution to this or is it worth just switching provider?

I sent a complaint by email as I couldn't get through to the call centres for help by the time the issue resolves itself. The response I got was pretty insulting with the resolved action being "Education given". Where they ignored my issue and told me to phone about faults.

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g0akc
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Re: Connection dropping for 15 minutes twice every day

Is this with wired or wireless connections, or both?  Try a wired (Ethernet) connection to narrow it down to Wi-Fi or cable network related.

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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MarkTempini
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Re: Connection dropping for 15 minutes twice every day

Wireless, we have no devices using Ethernet cables due to where it was installed. I don't think we have any cables long enough either. I will give it a go but we wouldn't be using the cables going past testing (we have cats), if that makes sense.
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