Engineer came yesterday to get our internet working. I was at work when he finished, I came home to find it was unreliable. Didn't screenshot it but downstream power levels seemed a little high (in the range of 10-13)
I wake up today to find that when the router briefly connects, power levels are between -15 and -24, but most of the time it's just not connected at all. SNR may also be a little low, and there are a lot of errors. I'm no expert though, so I was hoping for a second opinion from somebody who knows what they're doing.
Not sure if this makes any difference but it's a Hub 5.
This is how it looked a few mins ago, before it went back to saying no connection at all
In case that screenshot is hard to read, I grabbed it in text form as well
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 338000000 -23.3 28 QAM 256 26
2 146000000 -18.2 32 QAM 256 2
3 154000000 -20.6 30 QAM 256 3
4 170000000 -22.5 29 QAM 256 5
5 178000000 -23.2 28 QAM 256 6
6 186000000 -23 28 QAM 256 7
7 194000000 -21.3 30 QAM 256 8
8 202000000 -19.7 31 QAM 256 9
9 210000000 -17.7 33 QAM 256 10
10 218000000 -15 35 QAM 256 11
11 226000000 -16.5 34 QAM 256 12
12 234000000 -19.5 32 QAM 256 13
13 242000000 -21.1 30 QAM 256 14
14 250000000 -22.4 29 QAM 256 15
15 258000000 -23.3 28 QAM 256 16
16 266000000 -22.8 28 QAM 256 17
17 274000000 -22.4 29 QAM 256 18
18 282000000 -21.7 30 QAM 256 19
19 290000000 -19.4 32 QAM 256 20
20 298000000 -17.6 33 QAM 256 21
21 306000000 -17.3 33 QAM 256 22
22 314000000 -18.1 33 QAM 256 23
23 322000000 -20.3 31 QAM 256 24
24 330000000 -22.6 29 QAM 256 25
25 346000000 -24 27 QAM 256 27
26 354000000 -24.5 27 QAM 256 28
27 362000000 -23.3 28 QAM 256 29
28 370000000 -22.2 29 QAM 256 30
29 378000000 -20.4 30 QAM 256 31
30 386000000 -17.8 33 QAM 256 32
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 28 4733878 31237
2 Locked 32 5086 1864
3 Locked 30 250447 560
4 Locked 29 1966332 137
5 Locked 28 2968014 1214
6 Locked 28 2752735 1359
7 Locked 30 694419 3372
8 Locked 31 49271 2250
9 Locked 33 2548 2474
10 Locked 35 2423 2229
11 Locked 34 2630 2228
12 Locked 32 22500 2425
13 Locked 30 432073 2122
14 Locked 29 2009196 2245
15 Locked 28 3502864 2687
16 Locked 28 2933578 2890
17 Locked 29 2148264 879
18 Locked 30 976880 330
19 Locked 32 22369 713
20 Locked 33 1276 760
21 Locked 33 2530 2584
22 Locked 33 4297 2221
23 Locked 31 123866 2096
24 Locked 29 2654038 2370
25 Locked 27 4832068 56731
26 Locked 27 4779112 385072
27 Locked 28 4334005 4930
28 Locked 29 2181039 1792
29 Locked 30 221736 1526
30 Locked 33 3222 1273
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 92 4K 1800 QAM 4096 1128
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33 Locked 28 -25.0 59360 2036665
