on 13-03-2023 13:12
Been getting an increasingly unreliable connection. Looking at the modem's status I see:
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.9 | 5997 | 11698 |
2 | Locked | 40.9 | 7241 | 5597 |
3 | Locked | 40.3 | 7684 | 7554 |
4 | Locked | 40.9 | 7621 | 14829 |
5 | Locked | 40.3 | 7746 | 13349 |
6 | Locked | 40.3 | 7786 | 8805 |
7 | Locked | 40.9 | 8141 | 8476 |
8 | Locked | 40.3 | 7814 | 6531 |
9 | Locked | 40.3 | 7726 | 12347 |
10 | Locked | 40.3 | 7277 | 14544 |
11 | Locked | 40.3 | 6892 | 14848 |
12 | Locked | 40.9 | 7147 | 7649 |
13 | Locked | 40.3 | 6991 | 9490 |
14 | Locked | 40.3 | 6489 | 10130 |
15 | Locked | 40.3 | 6252 | 12034 |
16 | Locked | 40.9 | 6195 | 12981 |
17 | Locked | 40.3 | 6209 | 9651 |
18 | Locked | 40.3 | 6122 | 15792 |
19 | Locked | 40.3 | 5684 | 10370 |
20 | Locked | 40.3 | 5559 | 12892 |
21 | Locked | 40.3 | 5906 | 11470 |
22 | Locked | 40.9 | 5184 | 12778 |
23 | Locked | 40.3 | 5458 | 10560 |
24 | Locked | 40.3 | 5825 | 11212 |
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 12 | 0 |
2 | ATDMA | 0 | 0 | 22 | 0 |
3 | ATDMA | 0 | 0 | 12 | 0 |
4 | ATDMA | 0 | 0 | 6 | 0 |
5 | ATDMA | 0 | 0 | 15 | 0 |
That can't be right, cabling issue?
on 13-03-2023 14:36
We need the full stats and the log, but also check for local issues.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
on 13-03-2023 15:11
I would post more but it's a major PITA, message length and unspecific HTML formatting issues (I'm just cut/pasting from the modem's page)
Dialled the 150 line check, turned up nothing.
The most recent network log has:
"12/03/2023 05:56:51 - critical - No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;"
Which has a T3 timeout, but in general the entries in the log don't coincide with the connection stalls of which I'm getting a dozen or so a day.
on 13-03-2023 16:34
Break it into separate entries. The HTML error get auto corrected by the board software it you just accept them. I always get these when I copy/paste on my iPad Pro.
on 13-03-2023 17:24
Okay, here goes:
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 299000000 | Locked |
Ranged Upstream Channel (Hz) | 43100000 | Locked |
Provisioning State | Online |
on 13-03-2023 17:24
1 | 299000000 | 5.1 | 40 | 256 qam | 21 |
2 | 139000000 | 6.5 | 40 | 256 qam | 1 |
3 | 147000000 | 6.4 | 40 | 256 qam | 2 |
4 | 155000000 | 6 | 40 | 256 qam | 3 |
5 | 163000000 | 6 | 40 | 256 qam | 4 |
6 | 171000000 | 6 | 40 | 256 qam | 5 |
7 | 179000000 | 5.9 | 40 | 256 qam | 6 |
8 | 187000000 | 5.9 | 40 | 256 qam | 7 |
9 | 195000000 | 5.5 | 40 | 256 qam | 8 |
10 | 203000000 | 5.3 | 40 | 256 qam | 9 |
11 | 211000000 | 5.1 | 40 | 256 qam | 10 |
12 | 219000000 | 5.3 | 40 | 256 qam | 11 |
13 | 227000000 | 5.3 | 40 | 256 qam | 12 |
14 | 235000000 | 5 | 40 | 256 qam | 13 |
15 | 243000000 | 4.9 | 40 | 256 qam | 14 |
16 | 251000000 | 5 | 40 | 256 qam | 15 |
17 | 259000000 | 5 | 40 | 256 qam | 16 |
18 | 267000000 | 5.3 | 40 | 256 qam | 17 |
19 | 275000000 | 5 | 40 | 256 qam | 18 |
20 | 283000000 | 5.1 | 40 | 256 qam | 19 |
21 | 291000000 | 5.1 | 40 | 256 qam | 20 |
22 | 307000000 | 5.4 | 40 | 256 qam | 22 |
23 | 315000000 | 5.4 | 40 | 256 qam | 23 |
24 | 323000000 | 5.1 | 40 | 256 qam | 24 |
1 | Locked | 40.3 | 5997 | 11698 |
2 | Locked | 40.9 | 7241 | 5597 |
3 | Locked | 40.9 | 7684 | 7554 |
4 | Locked | 40.3 | 7621 | 14829 |
5 | Locked | 40.3 | 7746 | 13349 |
6 | Locked | 40.9 | 7786 | 8805 |
7 | Locked | 40.9 | 8141 | 8476 |
8 | Locked | 40.3 | 7814 | 6531 |
9 | Locked | 40.3 | 7726 | 12347 |
10 | Locked | 40.3 | 7277 | 14544 |
11 | Locked | 40.3 | 6892 | 14848 |
12 | Locked | 40.9 | 7147 | 7649 |
13 | Locked | 40.3 | 6991 | 9490 |
14 | Locked | 40.3 | 6489 | 10130 |
15 | Locked | 40.3 | 6252 | 12034 |
16 | Locked | 40.9 | 6195 | 12981 |
17 | Locked | 40.3 | 6210 | 9651 |
18 | Locked | 40.9 | 6122 | 15792 |
19 | Locked | 40.3 | 5684 | 10370 |
20 | Locked | 40.3 | 5559 | 12892 |
21 | Locked | 40.3 | 5906 | 11470 |
22 | Locked | 40.3 | 5184 | 12778 |
23 | Locked | 40.3 | 5458 | 10560 |
24 | Locked | 40.3 | 5825 | 11212 |
on 13-03-2023 17:24
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 43100000 | 43 | 5120 | 64 qam | 10 |
2 | 23600000 | 44 | 5120 | 64 qam | 13 |
3 | 30100000 | 44.5 | 5120 | 64 qam | 12 |
4 | 36600000 | 44.5 | 5120 | 64 qam | 11 |
5 | 49600000 | 43 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 12 | 0 |
2 | ATDMA | 0 | 0 | 22 | 0 |
3 | ATDMA | 0 | 0 | 12 | 0 |
4 | ATDMA | 0 | 0 | 6 | 0 |
5 | ATDMA | 0 | 0 | 15 | 0 |
on 13-03-2023 17:25
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | xv9873254k;fg87dsfd;kfoA, |
SFID | 2294 |
Max Traffic Rate | 287500061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 2293 |
Max Traffic Rate | 27500061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 13-03-2023 17:25
Time Priority Description
12/03/2023 05:56:51 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/03/2023 14:48:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/03/2023 14:48:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/03/2023 02:59:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/03/2023 02:48:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/03/2023 02:48:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/03/2023 15:33:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/03/2023 14:48:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/03/2023 14:48:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2023 13:42:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2023 02:48:10 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/03/2023 02:48:10 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2023 13:08:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2023 14:48:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2023 14:48:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/02/2023 14:14:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/02/2023 10:10:40 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/02/2023 10:10:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2023 20:26:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/02/2023 13:55:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 14-03-2023 16:55
1 | ATDMA | 0 | 0 | 13 | 0 |
2 | ATDMA | 0 | 0 | 22 | 0 |
3 | ATDMA | 0 | 0 | 12 | 0 |
4 | ATDMA | 0 | 0 | 6 | 0 |
5 | ATDMA | 0 | 0 | 15 | 0 |
It's a Hub 3, can not remember how long we've had it, but years. Maybe on it's way out?