My WiFi has been on and off for around 3 weeks now, last time it was a known fault of Virgins which took quite a while to fix resulting in me having to purchase more mobile data last month at the cost of £13. The WiFi has again currently gone off and there is a known fault in the area. I work from home occasionally and due to me having to use mobile data this is costing me money I simply don’t have. Can I get a reduction in a future bill for the money I have had to pay for extra data? Thanks
Unlikely as compensation is only paid for total loss of service - see the link below.
Check for “known network faults”? As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info. If nothing shows on there call it in and see what they say when they test your connection and if possible, get a fault reference number.
The "compensation "timer" can also be started on this number.