Had Virgin installed aroun 10 days ago and have found im getting the speeds expected as normal. I did notice very poor connection to my PS4 the first night after install. I put this down to Wi-fi Range (albeit quite a short distance) and opted to place the hub in modem mode and use a Deco M5 system for Wi-Fi around the house.
I can achieve strong Wi-Fi signal to all devices and see speeds tests which deliver decent speed levels using these devices. However the latency/spikes issue still remains. This is present in online gaming where I see a rubber banding effect and even on Zoom/Teams calls which see me almost lose connection for a second or two and then it restores its manages ok for around 20-30 seconds.
This doesnt appear to be a Wi-Fi issue and was present in both router and modem mode. Im stuck as to where to go next?
Next, on the web page you've opened, don't log in, you see that link that says "Check router status"? Click on that. Now, you'll see a new window with five tabs. Can you open each of the following tabs -Downstream, UpstreamandNetwork logand for those three tabs, cut and paste the contents of each tab into replies here as formatted text (not images). This may or may not help, what I'm trying to do is identify if there's an obvious cable fault. If those numbers don't show an obvious problem, then we can reconsider the wifi configuration.
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PS4 has been connected via 5 and 2.4 and has also been wired connection with the same issues.
Zoom calls are taking place on a laptop via 5Ghz. As stated in the first post I do not believe this is a Wifi related issue.
Ive since posting this message changed back from Modem mode to router mode on the Hub 3.0. This has allowed me to set up BQM which is already starting to paint a picture of latency issues which is only further backed up by the pasted ping results above.