I've been having connection issues for about a week now where the hub seems fine and have a white light though there is no internet. I've done all the checks and tried to call and did all the things that were suggested online but have found no solution. I've attached information from my router and hope someone here can help me. Thanks.
Some of your Downstream Power Levels are too high.
This will take an engineer to put right.
You can contact VM to report your problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.