Thanks so much for popping along to our Forums and for your first ever post - I am sorry that you;ve been having some issues with your connection dropping recently.
I have been able to locate your account from your forum information and can see that you have been in touch since your thread - I also see that there are a lot of errors showing currently and it's been around 24 hours since you last rebooted.
At the time of writing, we have no known area issues listed. As you have reported this issue before in the last 7 days, this would now require a technician visit to come and take a closer look. I have booked the first available slot we have available for you. Please feel free to check this via your online account. If this is not convenient for you or someone over the age of 18 to be home, you can reschedule via your online account.