For the past few weeks I have been having constant issues with my internet connection (both WiFi and wired connections), to the point where I can't even watch an episode of a show on Netflix without the connection cutting out.
With the rising costs and seeming lack of justification given the service is getting worse, I'm very much considering switching providers unless this can be rectified.
I don't have time to sit on hold on their customer service line so if I can rectify this here that would be ideal. What would be the best course of action?
It looks like you have a dodgy downstream channel with a very high post RS count and the logs are showing the loss of management messages. The downstream SNR on the channel is fine at the time of posting suggesting the fault is intermittent which maybe hard to pin down.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.