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jph98
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Connection Dropout Issues - T3 Timeouts

Reliability has been a major issue over the last few years, but this week I’ve seen issues with connection dropouts. Log included. On the old super hub, does an upgraded hub fix a lot of these issues

1F0F777F-C8F4-4420-9900-8FC887D54084.jpeg

 

299F8A9A-2CF3-45FB-A51C-7D0E75FDDC38.jpeg

 

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Re: Connection Dropout Issues - T3 Timeouts

Hi jph98,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you are having connection issues.

 

How have thing been going since your last post?

 

Kind regards

 

Paul.

 

 

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jph98
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Re: Connection Dropout Issues - T3 Timeouts

Things have progressively getting worse. Had to reboot the router four times yesterday due to issues. Three times today. I’ll upload a log later on of all the connection issues. 

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jph98
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Re: Connection Dropout Issues - T3 Timeouts

Seeing lots of these in the last day or so:

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

The image from the original post contained lots of T3 timeout issues such as:

unicast ranging received abort response - initialising mac

no ranging response received - T3 timeout

This is proving to be totally unbearable for us working remotely for various businesses. Are we entitled to any sort of compensation here - this has to be resolved 

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jph98
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Re: Connection Dropout Issues - T3 Timeouts

Rebooted six times today. Currently down completely. Does anyone want to acknowledge there’s a problem here? If it goes on past the end of the week I will be cancelling my account. 

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Re: Connection Dropout Issues - T3 Timeouts

Hi jph98, thanks for your post - sorry for the delayed response.

 

I'm also sorry for the issues you've experienced with the broadband recently. 

 

I'll be happy to take a look & see what we can do to help - please reply to the PM I'm going to send in a moment & we'll take it from there.

 

Tom

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