Connection Disconnects

[viperius]

Hi my network has been working fine and in the last 3 months it has started randomly disconnecting. This happens 4 or five time a day....

I have a hub 3 in modem mode

Unify Dream machine as my router.

All connected via ethernet.

I have extracted this from the logs. Seems when I am time traveling back to 1970 it causes some problems.

TimePriorityDescription

17/07/2021 14:42:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/07/2021 14:42:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/07/2021 15:52:43ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/07/2021 07:55:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/07/2021 05:51:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:53:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:53:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;0

1/07/2021 12:53:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:53:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:53:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:53:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:53:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:53:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:53:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:47:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:47:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:47:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:47:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/07/2021 12:47:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Thanks for any insight

Kenny

[viperius]

yea. the IP address in the BQM matches the external facing IP assigned by VM

It will be something in the UDM firewall rules....I am experimenting to see if I can get it to work

Kenny

[Akua_A]

Thank you for letting us know @viperius.

Please keep us updated on this.

Thanks,

[viperius]

after a lot of effort I have the BQM up and logging. Now all I need is for it to fail.

Kenny

[Zach_R]

Hi @viperius,

Are you able to share a link to the live BQM that you've set up so we can take a look at the connection?

Thanks,
 

[viperius]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/45d5b1376e4ce79f8b4a5daf841f430f12... 

[viperius]

[Zach_R]

Thank you for sharing that, @viperius.

I can't see any major causes for concern from what's being presented there currently. Are your service issues ongoing for you today?
 

Thanks,
 

[viperius]

Services are fine at the moment but they usually drop a few times a day. Unfortunately that had happened yesterday before I got the BQM working.

I am going to let it run for a bit and see if I can capture the drop offs

Kenny 

[Travis_M]

Let us know how the service gets on today @viperius and we can take this from here.

Regards

[viperius]

Service went about 16:30ish

Was just doing normal stuff on computer and Hub3 flashed some red lights (didn't get to it quick enough) then flashed some green lights and then I am guessing reconnected. First one of the day.

Kenny