Connecting my laptop

[KevAli13]

• I'm trying to connect my laptop to my broadband but it keeps asking for the network security key. I don't know what that is, can anyone help 
• Thanks 

[jbrennand]

If you are connecting on wifi it should just need the wifi password.

If on ethernet it should just connect directly.

What make/model/year of laptop is it ?

[KevAli13]

Im trying to connect my work laptop, don't really know what type it is or age, when i try to connect to my wifi by entering my password it then asks for the Network security key, this is what I'm struggling with.

[jbrennand]

Has you work's IT Department locked it to their network or something similar - or does it connect ok on other Networks?

[KevAli13]

Think that's the problem, I'll have a word with the it department tomorrow 

Thank you 👍

[Akua_A · Accepted solution]

Hi @KevAli13,

Welcome to our community forums and thank you for your first post.

Sorry to hear you were having an issue with your work laptop. We are glad to see jbrennand was able to help with this. Has the issue been resolved with your department? Do you need any further help?

Thanks,