Connected without internet

[JJim]

Hi, we are having wifi connection problems with a number of different devices connecting to our Superhub 3.  The signal strength is generally strong however there will be an error message stating "connected without internet".

I tried checking for blackspots using the virgin connect app and it shows the WiFi coverage is great in all the rooms around the house. There are no issues with devices wired into the hub so it is only a WiFi issues.

I was just wondering if anyone else had this issues and of there was a solution other than getting a new hub?

Thank you

[-tony-]

try splitting the wifi bands and turning off wifi optimisation

[JJim]

Hi Tony thanks for the reply.

The bands were allready split so I turned off wifi optimisation. Unfortunately this has not fixed the problem.

[Travis_M]

Hi @JJim

Thanks for posting on our community forum!

I've had a quick check and everything is showing fine on our side, are you able to try the above to see if you get any improvement whatosever?

Regards

[-tony-]

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@Travis_M wrote:

Hi @JJim

Thanks for posting on our community forum!

I've had a quick check and everything is showing fine on our side, are you able to try the above to see if you get any improvement whatosever?

Regards

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hmmmm the suggestion that is referred to got the following answer from the OP

The bands were already split so I turned off wifi optimisation. Unfortunately this has not fixed the problem.

[JJim]

Hi Travis, I tried Tony's recommendations and unfortunately they did not fix the problem. Any suggestions on what I should do now?

[Richw1982]

Hi, online no connection can be caused by something that is connected to the hub.  I would do a 60second pinhole reset.  Turn off any boosters you may have and disconnect all ethernets.  Monitor it for a while and then plug 1 ethernet in at a time until it starts doing it again.

[Martin_N]

Thank you for that information JJim. 

Can you confirm the make and model of devices that are having the issue?

Can you also confirm how many devices in total are connected to the hub?

^Martin