Connected without internet

[Nikkicoulson]

For months now my Internet connection disappears. There are apparently no issues with my line but all my devices lose connection. Signal is at full strength but my devices state connected without Internet. How do I resolve this issue. I live in a signal blackspot so I need my Internet to make calls. I just want a working Internet that isn't going to need resetting 50 times a day. 

[japitts]

Are wired connections equally affected?

[Tudor]

Also, what are the LEDs showing on the hub?

[Nikkicoulson]

The only wired connection is the xbox and this does suffer lag issues but never loses connection. I'm thinking it is an issue with my hub and the wireless signal but virgin are telling me there are no issues and when I questioned it I was told that theu cannot guarantee wireless Internet 🙄

[Nikkicoulson]

The LED are always normal. Nothing indicates any problems. 

[jbrennand]

If it is a wifi only issue, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the Hub settings - and at the same time switch off "channel optimisation". Apply changes and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi, VM now supply “wifi Pods” (no longer doing “boosters”). Pods are free to customers on 1GB or Ultimate Oomph packages - is that you?

If not you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever.

[GPP]

Oh and yeah, I was told it would cost us £5 extra per month.

[Nikkicoulson]

How do the pods work as my signal strength is good I just cannot get Internet. We have tried splitting the 5 and 2.4 before and it didn't make any difference. 

[jbrennand]

@GPP   Can you start your own thread if you want some help.  If the OP has a Hub3 then the connect App will work - but it adds nothing you cannot do through the Hubs settings.

[jbrennand]

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@Nikkicoulson wrote:

How do the pods work as my signal strength is good I just cannot get Internet. We have tried splitting the 5 and 2.4 before and it didn't make any difference. 

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Can we check that your network connection is working properly or not.  If it is (as VM are saying) then when you connect a computer or laptop directly into the Hub with a Cat5e/6  ethernet cable you will get a solid and stable connection to the internet. 

Can you do that as a test first?