Thanks for your post and a big welcome to the Community. It's great having you on board with us.
We're sorry to hear you're having an issue with this. Tudor's advise of resetting of the hub by the pin hole reset button should help but you will need to ensure that you hold the button in for a times 45 seconds minimum. Also before doing this make sure the details on the bottom of your hub are readable as you'll need these to reconnect.
We'd love to take a closer look in to things if this doesn't work but have been unable to locate you on our systems using your forum credentials. We will need to confirm some information with you in order for us to proceed with checks.
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