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Connected Without Internet Hub 4

Lilam691
Joining in

on ‎24-03-2023 08:15

So from 3am this morning none of our devices has Internet, even those connected through ethernet. All devices say connected without internet. There are no lights on the hub and the hub has been restarted and reset and still nothing. I've just upgraded to gig1 but still waiting on the new router to be delivered. Could this be the problem?

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3 REPLIES 3

Client62
Hero

on ‎24-03-2023 08:52

Call 0800 561 0061 it is an automated service to check for local faults.  Someone has to be the first to report the outage.


If you connect to the Hub at http://192.168.0.1/

1) Before login, Does the Router status check info look like it has connected to both Upstream and Downstream channels ?

2) If you login to the Hub's menus, there is status info that shows if  Internet / WiFi / Telephone are enabled, what does that show ?

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Lilam691
Joining in
In response to Client62

on ‎24-03-2023 08:57

When I connect to the hub it says "Update In Progress"

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David_Bn
Forum Team
Forum Team
In response to Lilam691

on ‎27-03-2023 08:44

Good Morning @Lilam691, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issue with the connection on the Hub 4.

Can you please confirm if this matter is still ongoing, or if this has since been resolved?

In relation to the new hub, can you confirm when this is set to be delivered? 

Kindest regards,

David_Bn

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