Connect app

[kevcopp99]

I wonder if anyone know how to fix . Virgin connect .has just started to say " cannot find hub"  was fine until 2 days ago ..tried rebooting & unistalling and re installing the app but all fails ? 

[jbrennand]

Sometimes a pinhole reset of the Hub will fix this issue
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.

[kevcopp99]

I don't know if a pin hole re set will be of any use to me without causing a lot of hassle right now .coz I changed Hub name and password to my own preference.

Just not sure 

[Akua_A]

Hi @kevcopp99.

Welcome back to our community forums and sorry to hear  you are having issues with your connect app. I can see that you have another post on forums regarding this. Please remain in contact with our team there who can look into this and provide a resolution.

Thanks,