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Message 11 of 19
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Re: Connect app can't find hub 3

Emma 

I get the same message as Blackwinter above (see screen shot above).

Thanks

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Message 12 of 19
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Re: Connect app can't find hub 3

Hi

Is there any update on resolving my issue.

Thank you

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Message 13 of 19
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Re: Connect app can't find hub 3

Hi bubble,

 

Can you confirm that your phone is connected to the WiFi signal from your hub?

Do you have any network devices such as WiFi extenders or boosters? If so we recommend disabling them when trying to connect on the app.

 

Thanks,

Tom_S

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Message 14 of 19
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Re: Connect app can't find hub 3

Tom,

 

My phone is connected to the WiFi and I do not have any extenders or boosters.

Regards

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Message 15 of 19
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Re: Connect app can't find hub 3

Hi bubble,

 

Thank you for confirming. Have you got any AntiVirus or VPN software installed on your device? This can often cause a disconnect between the app and the router.

 

Thanks,

Rachael

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Message 16 of 19
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Re: Connect app can't find hub 3

Rachel,

 

Yes I do.

 

Do I need to disable them to set up the app?

 

Regards

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Message 17 of 19
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Re: Connect app can't find hub 3

Hi bubble,

 

Yes, this is probably what's causing your issue as it will be causing a disconnect. Please give this a go and let us know whether this helps.

 

Thanks,

Rachael

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Message 18 of 19
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Re: Connect app can't find hub 3

Rachael,

 

Thank you very much this worked and all now working fine

Thank you

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Message 19 of 19
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Re: Connect app can't find hub 3

Hi bubble,

 

That's fantastic Smiley Happy Thank you for giving this a go and letting me know that you're all set up now.

 

Please don't hesitate to reach out with any further queries or concerns.

 

Thanks,

Rachael

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