a month ago
I get the same message as Blackwinter above (see screen shot above).
Is there any update on resolving my issue.
Can you confirm that your phone is connected to the WiFi signal from your hub?
Do you have any network devices such as WiFi extenders or boosters? If so we recommend disabling them when trying to connect on the app.
My phone is connected to the WiFi and I do not have any extenders or boosters.
Thank you for confirming. Have you got any AntiVirus or VPN software installed on your device? This can often cause a disconnect between the app and the router.
Yes I do.
Do I need to disable them to set up the app?
Yes, this is probably what's causing your issue as it will be causing a disconnect. Please give this a go and let us know whether this helps.
4 weeks ago
Thank you very much this worked and all now working fine
That's fantastic Thank you for giving this a go and letting me know that you're all set up now.
Please don't hesitate to reach out with any further queries or concerns.