I was told by a Virgin Media rep that I would be able to check my home WiFi signal strength from my newly purchased hub via the Virgin Media Connect app.
When I go to the broadband tab of the app it says that I have no access to broadband (see pic below). This is not true I am using my broadband to access the app!
On the hotspots tab it does tell me the local WiFi hotspots and that I am connected to my own hub.
I have uninstalled and reinstalled the app on my iPhone (not Virgin Media) several times. I have manually put in the settings password on the base of my hub several times, it won’t let me do it using the phone camera.
I have phoned Virgin Media and they have again talked me through uninstalling and reinstalling the app. Finally they told me to try again another time.
I feel as if I’ve just been dumped because the rep couldn’t answer the question. I want to check my WiFi signal throughout my property and I’m very fed up.
I don’t have a Virgin Media mobile. When asked I did login using my Virgin Media username and password (not the same as my Virgin Media forum ID). I have also put in the settings password on the base of my hub3
Yes, it turned out that I was using the wrong login and/or password. That sounds really stupid, but I’ve often changed my password and over time Virgin and I had different ideas as to what my login was. It was all resolved by a moderator who took it on hand. With luck a moderator will pick your question up.