on 09-07-2022 22:01
Title says it all.
The Connect App is not seeing my Hub 4
It is a new installation.
Answered! Go to Answer
on 09-07-2022 23:52
The iOS version should know work. The android version update is not far away.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 09-07-2022 22:20
I'm pretty sure the connect app doesn't work with the hub 4 and I have no idea why
on 09-07-2022 22:48
The app isn't compatible with the hub 4 at the moment.
on 09-07-2022 23:52
The iOS version should know work. The android version update is not far away.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-07-2022 14:30
Yes, the connect app and hub4 now works with iOS.
on 10-07-2022 21:48
on 29-07-2022 06:04
CONNECT APP is not now working.
As per previous post it worked then next time I tried the App it did not connect.
Three weeks later and a long call to VM call centre it is still not working.
Hub reset, but cannot even connect to the hub via a browser as the Password written on the hub is reported as not recognised.
on 31-07-2022 15:45
Hello Col50
Thanks for coming back to the thread - are you getting any error messages on the app?
Best,
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01-08-2022 12:49 - edited 01-08-2022 12:51
Yes
If I load the App I get …… Hub Not Found, Lets Fix It
So I go through the Install yet again and get a screen saying
………. We Can’t Find Your Hub
which presents Try Installing Again or Contact Support.
Both of which are useless, Try Installing Again just repeats the same.
Contact Support gives Browse FAQ’s which are useless or Ask The Community which I have done
BTW
Hub has been reset and App deleted then reinstalled and same problem still occurs.
on 01-08-2022 20:03
I have the same issue.
new installation but cannot find the hub!