on 20-10-2021 18:37
Why when I log on does it display an old Hub that has been replaced by Virgin Media? It does not even notice my new Hub.
Answered! Go to Answer
20-10-2021 18:46 - edited 20-10-2021 18:47
Try clearing all the existing data from the Connect app and then setting it up afresh.
Also be aware that the Connect app doesn't work with the Hub4.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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20-10-2021 18:46 - edited 20-10-2021 18:47
Try clearing all the existing data from the Connect app and then setting it up afresh.
Also be aware that the Connect app doesn't work with the Hub4.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-10-2021 19:07
Hello RobCheatle
Sorry to hear of the problems with the Connect App and your Hub, we appreciate you taking the time to contact us via the forums.
It's been a few days since you posted your query, have you been able to check here or for connection help you can view these pages. Let us know if these help resolve the issue for you.
Rob