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RobCheatle · ‎20-10-2021

Why when I log on does it display an old Hub that has been replaced by Virgin Media? It does not even notice my new Hub.

Graham_A · ‎20-10-2021

Try clearing all the existing data from the Connect app and then setting it up afresh.

Also be aware that the Connect app doesn't work with the Hub4.

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Graham

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Graham_A · ‎20-10-2021

Try clearing all the existing data from the Connect app and then setting it up afresh.

Also be aware that the Connect app doesn't work with the Hub4.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Robert_P · ‎22-10-2021

Hello RobCheatle

Sorry to hear of the problems with the Connect App and your Hub, we appreciate you taking the time to contact us via the forums.

It's been a few days since you posted your query, have you been able to check here or for connection help you can view these pages. Let us know if these help resolve the issue for you.

Rob

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Connect App - Shows old Hub