on 07-03-2023 20:11
My WiFi pod won't connect to the hub 3.
The virgin app said I needed to optimise my WiFi which I did and now the app is saying that my WiFi pod has conflicting settings but when I select my SSID it just returns an error and the wifi pod in the app is showing an Amber status.
How do I resolve this?
on 07-03-2023 23:58
Hi @Chopper1885
Have you changed anything on your hub?
The pods only work under certain conditions.
Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only.
Do not split the SSID – If the SSID is split then the hub treats the two bands as two different standalone networks (the same as picking up your neighbours Wi-Fi when you search for a network). The Smart Wi-Fi cannot move a device between different networks.
Do not disable either bands – If both bands (2.4GHz and 5Ghz) are not switched on then the software cannot move the device for optimisation, which essentially disables the Smart Wi-Fi.
You should also ensure that Chanel Optimisation is enabled in your hub settings.
on 08-03-2023 09:10
Best to do a 60 second pinhole reset and this will set the Hub back to factory settings. This is the settings for the Pods to work.
@newapollo is also correct as above btw. The pinhole is just a quick way to achieve the same thing .
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