Coax cable replacement

[chiviv]

How do I book an appointment to have internal cables shorten/relocated and old outside box (white)  replaced?

[japitts]

In normal times, you'd call VM and arrange a non-fault engineer visit at £99.

In the current climate, these visits are not being arranged - home engineering visits are being limited to single-room installs and fault-fixes only. Your request is neither, so at the moment this can't be done.

You can check for updates on this policy at https://www.virginmedia.com/help/coronavirus-update 

[Ayisha_B]

Hi @chiviv,

Welcome to our Community Forums and thank you for your post.

Unfortunately, we are currently unable to offer non-essential engineering visits. This is to protect our customers and our staff. We will be happy to take a look into this once things have eased.

Thank you

[chiviv]

Hi

Back in April I was told that, due to the pandemic, non-fault engineer visits could not be arranged.

This should be possible now.... How do I book an appointment to have internal cables shorten/relocated and old outside box (white)  replaced?

Thanks,

Chiara

[Hayley_S]

Hello @chiviv.

Welcome back to the community page, thank you for posting on here.

I am sorry for the delay with getting this job booked.

We can get this arranged but it would cost £99 to complete, if you are okay with this I can private message you and get this booked?

Please let me know.

Thanks,

[chiviv]

Hello,

thank you for your reply.

Yes, please! Do email me here to arrange an appointment.

Best,

Chiara

[chiviv]

Please contact me at my private email address to arrange an appointment.

Chiara

[LittleMick73]

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@chiviv wrote:

Hello,

thank you for your reply.

Yes, please! Do email me here to arrange an appointment.

Best,

Chiara

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Hi the forum person will not email you they will private message you on the forum as stated.

[Hayley_S]

Thank you for confirming this @chiviv.

Please look out for my private message at the top right of your page, it will be a purple envelope 🙂

Look forward to speaking with you.

[japitts]

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@chiviv wrote:

Please contact me at my private email address to arrange an appointment.

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@chiviv 

In the top-right corner of your forum screen, there's a plum-coloured envelope symbol which is where your private messages are notified. When a PM is received, you can click on this to read your PMs. These messages are private between yourself and forum staff, and is how they will communicate with you.