on 25-04-2021 18:12
How do I book an appointment to have internal cables shorten/relocated and old outside box (white) replaced?
on 25-04-2021 19:30
In normal times, you'd call VM and arrange a non-fault engineer visit at £99.
In the current climate, these visits are not being arranged - home engineering visits are being limited to single-room installs and fault-fixes only. Your request is neither, so at the moment this can't be done.
You can check for updates on this policy at https://www.virginmedia.com/help/coronavirus-update
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on 27-04-2021 18:25
Hi @chiviv,
Welcome to our Community Forums and thank you for your post.
Unfortunately, we are currently unable to offer non-essential engineering visits. This is to protect our customers and our staff. We will be happy to take a look into this once things have eased.
Thank you
on 02-08-2021 02:16
Hi
Back in April I was told that, due to the pandemic, non-fault engineer visits could not be arranged.
This should be possible now.... How do I book an appointment to have internal cables shorten/relocated and old outside box (white) replaced?
Thanks,
Chiara
on 02-08-2021 08:39
Hello @chiviv.
Welcome back to the community page, thank you for posting on here.
I am sorry for the delay with getting this job booked.
We can get this arranged but it would cost £99 to complete, if you are okay with this I can private message you and get this booked?
Please let me know.
Thanks,
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on 02-08-2021 13:06
on 02-08-2021 13:10
Please contact me at my private email address to arrange an appointment.
Chiara
on 02-08-2021 13:10
@chiviv wrote:Hello,thank you for your reply.Yes, please! Do email me here to arrange an appointment.Best,Chiara
Hi the forum person will not email you they will private message you on the forum as stated.
on 02-08-2021 13:13
Thank you for confirming this @chiviv.
Please look out for my private message at the top right of your page, it will be a purple envelope 🙂
Look forward to speaking with you.
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on 02-08-2021 13:14
@chiviv wrote:Please contact me at my private email address to arrange an appointment.
In the top-right corner of your forum screen, there's a plum-coloured envelope symbol which is where your private messages are notified. When a PM is received, you can click on this to read your PMs. These messages are private between yourself and forum staff, and is how they will communicate with you.
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