Hi James80,
Thanks for your post and a big welcome to the Forums. It's great having you on board with us in the Community.
I'm afraid as this is in relation to third party equipment, it's not something we can help with. There may be other VIP's or Community members who can help.
Failing that, we do have a Gadget Rescue Team who do provide support for issues such as this however they are a chargeable service. You can find out more on this here.
Keep the thread updated on any fixes you find.
Thanks,