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ts1wk34
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Chromebook, Samsung Galaxy Tablet & Ipad not connecting to Wifi

Hi, yesterday my Wifi was playing up and lost the Internet connection on the 2 V6 boxes, this was resolved after a lengthy phone call to Customer Services. Since yesterday one of our laptops works via Wifi but not our other laptop (will work with a cable) 2 Chromebooks, a Samsung Galaxy Tablet and Ipad will not connect to the Internet. Can anyone please help? 

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jbrennand
Alessandro Volta
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Re: Chromebook, Samsung Galaxy Tablet & Ipad not connecting to Wifi

What Hub model do you have ? Have you done a pinhole reset to factory settings on it?

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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ts1wk34
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Re: Chromebook, Samsung Galaxy Tablet & Ipad not connecting to Wifi

Hi, it's a Virgin Media Hub 3.0 and yes tried the reset

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Forum Team
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Re: Chromebook, Samsung Galaxy Tablet & Ipad not connecting to Wifi

Hello ts1wk34

 

I am sorry to hear you have had this issue, Usually a pinhole reset would fix this kind of issue.
If it is still not working please let me know and we can take a closer look.

 

Thanks Joe_F

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ts1wk34
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Re: Chromebook, Samsung Galaxy Tablet & Ipad not connecting to Wifi

Hi,

This has now been fixed, apparently there was a fault in the area.

Many thanks for the reply.

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Re: Chromebook, Samsung Galaxy Tablet & Ipad not connecting to Wifi

I am glad to hear that 🙂

 

Thanks Joe_F

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