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takklai
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Child safe still blocking access to sites

  • Installed hub 3. Child safe blocking is blocking sites I use. Turned default Web safe child safe off. No joy. Phoned Virgin turned off from their end. No joy. Please help. 
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Forum Team
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Re: Child safe still blocking access to sites

Hi takklai,

 

Thank you for your post and welcome to the forums. 

 

I'm sorry to hear of the issues you are experiencing here. Can I confirm which hub you have and if you have recently had a new one from us? On the back of the hub it would advise which model this was. 

 

Cheers. 

Ryan_N - Forum Team
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takklai
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Re: Child safe still blocking access to sites

Hi thanks for responding.

its a hub 3.0

cm mac 4c38d82d57fb.

installed last tues 15th oct

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Re: Child safe still blocking access to sites

Hi takklai,

 

Thank you very much for confirming this. We would like to have a look into this from our side to make sure that the filters are all set on the correct settings. This will require a private message in order to run through some security questions and follow up further.

 

Many thanks,

 

Louis

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