on 06-12-2022 17:17
Hi Team,
I have turned off the Child Safe and have restarted my Wifi box as well as my personal connected devices, but still websites are being blocked, please help me in keeping all websites open to access.
on 08-12-2022 20:00
Hi there @amalrajkerala95
Thank you so much for your post and welcome to the community forums.
I'm so sorry to hear you are facing this issue with your services. Can I ask if you are able to access these sites when using a device not connected to the WiFi?
Do you get a message at all when you try to access the sites? Is it all sites or just some in particular?
Thank you.
on 08-12-2022 20:10
Hi Ash_C, I can access those sites when not connected to Wifi (using mobile datapack) I can access . Also while trying to access when connected to Wifi I get banner page which says your Child Lock is turned On, which in reality it is turned off and also have restarted the devices still child turn seems not removed some bug kinda thing. Can you please push the change from Backend as I have seen couple of same issues people are facing around with child lock even turned off and can't access certain websites e.g VPN websites, certain blogs(marked 18+) etc. please help me in removing any such access restrictions that's applied over my connection.
Best Regards,
Amalraj
on 12-12-2022 10:58
Hi amalrajkerala95
Thanks for coming back to the thread
I shall send you a PM now to assist further
Best wishes,
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on 12-12-2022 11:56
Hi amalrajkerala95
Thanks for joining me on PM and providing me those details.
I have removed child safe for you now, should be instant but you may need to reboot the router.
Is there anything further we can assist with today?
Best wishes,
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on 12-12-2022 12:01
Thank you John, its working now !!!
Good to close issue ticket if any 🙂
on 14-12-2022 12:08
Hi amalrajkerala95,
Thanks for the update - I'm glad to hear things are now resolved. If you do need anything else, feel free to make a new post and the team/community will be more than happy to lend a hand.
Thanks,