Checkpoint VPN issues

[jk001d7182]

Have there been any changes to the way VPN traffic is routed?

Over the past couple of weeks I have started to experience poor network performance whilst using Checkpoint VPN , only getting 1Mbps or less download  and 0.09 Mbps upload, but using Zscaler is OK 120Mbps + download 46 Mbps upload

1 GB connection

Modem only mode

using google and Cloudflare DNS

Web Safe is not enabled

[legacy1]

It likely got to do with TCP and the hub as I think Checkpoint VPN uses TCP.

test hub in modem mode

[jk001d7182]

The Hub is in modem only mode, I will restet my router back to factory defaults to see if that helps

[jk001d7182]

Factory reset of the Router (netgear r9000) made no difference.😓 

[legacy1]

test in modem mode without a router.

[jk001d7182]

I will try a direct router connection, when I get a chance.  But I don't think it is a router issue, I know of several people who are experiencing similar issue's, This morning both myself, in the Fylde area, and another person in the Stockton area are getting "could not reach our servers" from fast.com, then it will give a result of 30+ Mbps,  it's going up and down like a..........

[Matthew_ML]

Hey jk001d7182, thank you for reaching out and I am sorry you are having some connection issues.

I have taken a look from our side and I can't see any major issue at all, your levels are bob on.

Please can you try a direct connection if possible?

We can't guarantee our kit would work with any 3rd party equipment and when it does that it might not work 100%.

Please keep us updated either way. Thanks  

[jk001d7182]

I'm getting much the same speed directly connected to the hub in modem-only mode. This morning however the light at the top of the hub 4 has changed to a constant/solid green

Hardware version: 11
Software version : AR01.04.055.06.07_040722_7245.PC20.10.LG.X1(Open Source Information)

Refresh data

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.4	39	QAM256	25
1	139000000	5	40.4	QAM256	1
2	147000000	4.5	40.4	QAM256	2
3	155000000	4.4	40.4	QAM256	3
4	163000000	4.3	40.4	QAM256	4
5	171000000	4.3	40.4	QAM256	5
6	179000000	4	40.9	QAM256	6
7	187000000	4.2	40.9	QAM256	7
8	195000000	4.2	40.4	QAM256	8
9	203000000	4.6	40.9	QAM256	9
10	211000000	4.5	40.4	QAM256	10
11	219000000	4.5	40.9	QAM256	11
12	227000000	4.7	40.4	QAM256	12
13	235000000	4.4	40.4	QAM256	13
14	243000000	4.6	40.4	QAM256	14
15	251000000	4.6	40.9	QAM256	15
16	259000000	4.3	40.4	QAM256	16
17	267000000	4.5	40.4	QAM256	17
18	275000000	4.3	40.9	QAM256	18
19	283000000	4.3	40.4	QAM256	19
20	291000000	4.2	40.9	QAM256	20
21	299000000	4.3	40.4	QAM256	21
22	307000000	4.4	40.4	QAM256	22
23	315000000	4.6	40.4	QAM256	23
24	323000000	4.3	40.4	QAM256	24
26	339000000	4.8	40.4	QAM256	26
27	347000000	5.2	40.9	QAM256	27
28	355000000	5.2	40.9	QAM256	28
29	363000000	5.3	40.9	QAM256	29
30	371000000	5.7	40.9	QAM256	30
31	379000000	6	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.946209	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.946209	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.946209	0	0
28	Locked	40.946209	0	0
29	Locked	40.946209	0	0
30	Locked	40.946209	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

43

6.7

3640563

0

[legacy1]

Here what might be the problem due the ack suppression in the hub VM made changes causing more problems for ack down the tunnel (which VM can't see) to be lost resulting in bad speed for the VPN.

[Gareth_L]

Hello jk001d7182,

Thank you very much for joining our Community.
Can I just apologise for slow speeds 
We can run a few tests from here and check on your equipment.
Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L