Checking on broad band

[thebigstc]

Can anyone help 

Below are the readings from my virgin meida hub

Down Stream

3.0 downstream channels 

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID		Channel	Lock Status	RxMER (dB)	Pre RS Errors	Post RS Errors
5	171000000	3.4	37.4	QAM256	5		5	Locked	37.35599	269	0
1	139000000	3.4	37.4	QAM256	1		1	Locked	37.35599	169	0
2	147000000	3.3	37.4	QAM256	2		2	Locked	37.35599	272	0
3	155000000	3.4	37.6	QAM256	3		3	Locked	37.63628	263	0
4	163000000	3.4	37.4	QAM256	4		4	Locked	37.35599	282	0
6	179000000	3.7	37.4	QAM256	6		6	Locked	37.35599	172	0
7	187000000	3.9	37.4	QAM256	7		7	Locked	37.35599	158	0
8	195000000	4	37.4	QAM256	8		8	Locked	37.35599	135	0
9	203000000	3.9	37.4	QAM256	9		9	Locked	37.35599	162	0
10	211000000	3.6	37.6	QAM256	10		10	Locked	37.63628	217	0
11	219000000	3.5	37.4	QAM256	11		11	Locked	37.35599	221	0
12	227000000	3.3	37.4	QAM256	12		12	Locked	37.35599	315	0
13	235000000	3.1	37.6	QAM256	13		13	Locked	37.63628	336	0
14	243000000	3	37.4	QAM256	14		14	Locked	37.35599	348	0
15	251000000	3	37.4	QAM256	15		15	Locked	37.35599	367	0
16	259000000	3.8	37.4	QAM256	16		16	Locked	37.35599	268	0
17	267000000	4.4	37.6	QAM256	17		17	Locked	37.63628	214	0
18	275000000	5.1	37.6	QAM256	18		18	Locked	37.63628	169	0
19	283000000	5.1	37.4	QAM256	19		19	Locked	37.35599	178	0
20	291000000	4.9	37.6	QAM256	20		20	Locked	37.63628	198	0
21	299000000	5	37.6	QAM256	21		21	Locked	37.63628	164	0
22	307000000	5.8	38.6	QAM256	22		22	Locked	38.60538	94	0
23	315000000	6.4	38.6	QAM256	23		23	Locked	38.60538	64	0
24	323000000	6.8	39	QAM256	24		24	Locked	38.98326	49	0
25	331000000	6.6	38.6	QAM256	25		25	Locked	38.60538	47	0
26	339000000	6.5	38.6	QAM256	26		26	Locked	38.60538	52	0
27	347000000	6.5	39	QAM256	27		27	Locked	38.98326	54	0
28	355000000	6.3	38.6	QAM256	28		28	Locked	38.60538	43	0
29	363000000	6	38.6	QAM256	29		29	Locked	38.60538	66	0
30	371000000	5.9	38.6	QAM256	30		30	Locked	38.60538	88	0
31	379000000	5.5	38.6	QAM256	31		31	Locked	38.60538	105	0

3.01 downstream channels

Channel

Channel Width (MHz)

FFT Type

Number of Active Subcarriers

Modulation (Active Profile)

First Active Subcarrier (Hz)

Channel ID

Lock Status

RxMER Data (dB)

PLC Power (dBmV)

Correcteds (Active Profile)

Uncorrectables (Active Profile)

159

96

4K

1880

QAM4096

759

159

Locked

42

8.6

2088018316

837

UPstream 

3.0 Upstream channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID		Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	36600000	35	5120 KSym/sec	64QAM	3		1	US_TYPE_STDMA	0	0	2	0
2	23600000	35.5	5120 KSym/sec	64QAM	5		2	US_TYPE_STDMA	0	0	0	0
3	30100000	35	5120 KSym/sec	64QAM	4		3	US_TYPE_STDMA	0	0	0	0
4	43100000	35.5	5120 KSym/sec	64QAM	2		4	US_TYPE_STDMA	0	0	0	0
5	49600000	35.5	5120 KSym/sec	64QAM	1		5	US_TYPE_STDMA	0	0	0	0

3.1 upstream channels

Channel	Channel Width (MHz)	Power (dBmV)	FFT Type	Modulation		Channel	Channel Type	Number of Active Subcarriers	First Active Subcarrier (Hz)	T3 Timeouts	T4 Timeouts
6	10	34	2K	QAM8		6	OFDMA	200	53.9	0	0

Nothing in the network logs

Max download  at this is 787 Mbps  and upload is always 50-52Mbps ( I was hoping to get a lot closer to 900-1000Mbps)

Latency is 17-19ms 

What I am concerned about is internet drop outs which are regular enough and  long enough to disconnect games and programs and VPN connections . 

This is nothing to do with WiFI as devices exhibiting this are all hard wired cat 5.

Any help appreciated 

[Paul_DN]

Hi thebigstc,

Thank you for reaching out to us in our community and welcome, sorry to see you are facing issues with your connection, I was able to locate you on our system with the details we have for you and cannot see any issues our end, it looks like you have a 3rd party router which means we can only check so much, please put our Router back in Router mode and remove yours so we can run further checks.

Regards

Paul.

[thebigstc]

Will do and will let you know once I have done this 

Interestingly since yesterdays checks that Internet hasn't dropped once