Hi mg1996, thanks for joining our help forums and for your first posts here.
Welcome to the VM community, nice to have you on board! 🙂
We're sorry to see you've been struggling with makes changes to your account name and had no response from our team, we're happy to best help with that.
Since a change of name procedure may differ as to which team can process the query (and depending on the reasons for making amendments), we'd like to ask for more details and see how we can assist you.
Did you previously get in touch with us about this matter over a call or chat and couldn't get through to the team and get some help?
Or did you submit a form online but had no reply back?
Please, check the link our insightful member newapollo had posted above and let us know which of the 4 cases you fall into.
Is this only a surname or title change, correction due to spelling error or are you trying to take over an account that belongs to someone else at the minute?
Once we have this confirmed, we'd be able to best guide you through the right route to follow for this change.
Best regards,
