on 03-08-2022 10:14
Having intermittent broadband since 7th July. Had 3 engineer visits but still same problem not fixed. Phoned customer service 14 times to resolve this and now have to wait till Monday for next engineer to come and do nothing. Why am I being treated like this, virgin just want money for for doing nothing. Joke of a company.
on 03-08-2022 14:35
on 03-08-2022 21:04
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) Modulation Channel ID
1 | 259000000 | 4.8 | QAM 256 | 16 |
2 | 139000000 | 7.4 | QAM 256 | 1 |
3 | 147000000 | 7.2 | QAM 256 | 2 |
4 | 155000000 | 6.4 | QAM 256 | 3 |
5 | 163000000 | 5.3 | QAM 256 | 4 |
6 | 171000000 | 5 | QAM 256 | 5 |
7 | 179000000 | 5.5 | QAM 256 | 6 |
8 | 187000000 | 6.1 | QAM 256 | 7 |
9 | 195000000 | 6.4 | QAM 256 | 8 |
10 | 203000000 | 5.8 | QAM 256 | 9 |
11 | 211000000 | 5.6 | QAM 256 | 10 |
12 | 219000000 | 5.2 | QAM 256 | 11 |
13 | 227000000 | 5 | QAM 256 | 12 |
14 | 235000000 | 4.9 | QAM 256 | 13 |
15 | 243000000 | 4.7 | QAM 256 | 14 |
16 | 251000000 | 4.6 | QAM 256 | 15 |
17 | 267000000 | 5.3 | QAM 256 | 17 |
18 | 275000000 | 5.2 | QAM 256 | 18 |
19 | 283000000 | 4.8 | QAM 256 | 19 |
20 | 291000000 | 4.1 | QAM 256 | 20 |
21 | 299000000 | 3.6 | QAM 256 | 21 |
22 | 307000000 | 3.5 | QAM 256 | 22 |
23 | 315000000 | 3.4 | QAM 256 | 23 |
24 | 323000000 | 3.6 | QAM 256 | 24 |
25 | 331000000 | 4.2 | QAM 256 | 25 |
26 | 339000000 | 4.6 | QAM 256 | 26 |
27 | 347000000 | 5.1 | QAM 256 | 27 |
28 | 355000000 | 5.3 | QAM 256 | 28 |
29 | 363000000 | 5.6 | QAM 256 | 29 |
30 | 371000000 | 5.6 | QAM 256 | 30 |
31 | 379000000 | 5.5 |
on 03-08-2022 21:10
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 45 | 5120 | QAM 64 | 2 |
2 | 46200000 | 44 | 5120 | QAM 64 | 3 |
3 | 39400000 | 44 | 5120 | QAM 64 | 4 |
4 | 32600000 | 43 | 5120 | QAM 64 | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 03-08-2022 21:12
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors
1 | Locked | 41 | 54 |
2 | Locked | 41 | 14 |
3 | Locked | 42 | 11 |
4 | Locked | 41 | 62 |
5 | Locked | 41 | 0 |
6 | Locked | 41 | 1 |
7 | Locked | 41 | 70 |
8 | Locked | 41 | 0 |
9 | Locked | 42 | 0 |
10 | Locked | 41 | 57 |
11 | Locked | 41 | 31 |
12 | Locked | 41 | 51 |
13 | Locked | 41 | 28 |
14 | Locked | 41 | 33 |
15 | Locked | 41 | 103 |
16 | Locked | 41 | 54 |
17 | Locked | 41 | 40 |
18 | Locked | 41 | 22 |
19 | Locked | 41 | 55 |
20 | Locked | 41 | 77 |
21 | Locked | 41 | 94 |
22 | Locked | 41 | 35 |
23 | Locked | 41 | 51 |
24 | Locked | 41 | 51 |
25 | Locked | 41 | 20 |
26 | Locked | 41 | 59 |
27 | Locked | 41 | 20 |
28 | Locked | 41 | 58 |
29 | Locked | 41 | 11 |
30 | Locked | 41 | 0 |
31 | Locked | 41 | 0 |
on 03-08-2022 21:15
Network Log
Time Priority
03-08-2022 02:08:10 | error |
31-07-2022 21:13:43 | warning |
31-07-2022 21:13:41 | critical |
31-07-2022 21:02:54 | notice |
31-07-2022 21:02:39 | notice |
31-07-2022 21:02:33 | warning |
31-07-2022 21:02:33 | warning |
31-07-2022 21:02:33 | warning |
31-07-2022 21:02:33 | warning |
31-07-2022 21:02:33 | warning |
31-07-2022 21:02:27 | notice |
31-07-2022 21:02:24 | warning |
31-07-2022 21:02:22 | notice |
29-07-2022 18:03:37 | critical |
29-07-2022 18:03:33 | critical |
29-07-2022 18:03:13 | critical |
29-07-2022 18:03:13 | critical |
29-07-2022 18:02:54 | critical |
29-07-2022 18:02:53 | critical |
29-07-2022 18:02:34 | critical |
29-07-2022 18:02:33 | critical |
29-07-2022 18:01:47 | critical |
29-07-2022 18:01:43 | critical |
27-07-2022 11:20:25 | critical |
27-07-2022 10:34:50 | critical |
27-07-2022 10:34:46 | critical |
27-07-2022 10:34:26 | critical |
27-07-2022 10:34:26 | critical |
27-07-2022 10:34:07 | critical |
27-07-2022 10:34:06 | critical |
27-07-2022 10:33:46 | critical |
27-07-2022 10:33:46 | critical |
on 03-08-2022 21:25
Hope I have copied and pasted right. Can some one see if this is right please.
on 04-08-2022 14:08
on 05-08-2022 19:36
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/04693a2b4bf04979da8952c7f37d61717832c902]My Broadband Ping[/url]
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/04693a2b4bf04979da8952c7f37d61717832c902][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/04693a2b4bf04979da8952c7f37d61717832c902.png[/img][/url]
on 05-08-2022 19:38