on 18-03-2022 21:14
Somebody please help! I have had no Internet via ethernet or wifi for 2 days. It says No ip address found. I have phoned virgin multiple times and they said all my devices are connected and there isnt an issue their end but although the devices are all connected the internet is not working at all and the IP address message is displaying on ALL devices, tv, games console, mobiles, tablets, computer the lot. Im running it at the moment from my mobile phone hotspot but its rinsing my data and cant get an engineer out till next wednesday. Please there has to be a soloution???
Answered! Go to Answer
on 18-03-2022 22:03
Connect to your hub at 192.168.0.1 if you can - what does the status show?
on 18-03-2022 22:03
Connect to your hub at 192.168.0.1 if you can - what does the status show?
on 18-03-2022 22:08
If it is indeed complete loss of service remember that there is a compensation scheme too https://www.virginmedia.com/help/automatic-compensation
on 18-03-2022 22:10
Thankyou for the information. That shall help with the extra data im having to use. X
on 27-03-2022 21:21
Says there is no problem. But i am still without internet on wired and wireless devices with all saying no ip address found.
on 27-03-2022 21:29
Unless you phone up or resister on the web site you will not get compensation.
on 30-03-2022 09:03
Hi @Sparky89,
Welcome to our community forums and sorry to hear you have been having ongoing issues with your service.
I have had a look at our systems and I can see you have been in contact with our team recently to resolve this. Have the issues been going post your appointment? Do you need any further help?
Thanks,