Cannot route to o2.co.uk

[DB2k]

Very strange. Since before Christmas I cannot route to www.o2.co.uk 

Error:

403 ERROR The request could not be satisfied.

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Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

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Generated by cloudfront (CloudFront)
Request ID: 3NUwBEgv3VQdj7hEkVylEQJ-3BmarXlG_fvSqyamm70Pqa5hdjMWBg==

This looks like its generated by the O2 website but I am not convinced where it is sourced from. 

Testing: 

Wifi connected to my Netgear Orbi - cannot route (tested on 2 Macs, 1 Windows laptop)

Wifi connected to my virgin media hub - cannot route

Mobile WiFi using Safari - cannot route

Mobile WiFi using O2 app - routes fine (to my account specifically - assume it's going slightly different route))

Mobile data - routes fine

Checked web tools such as https://downforeveryoneorjustme.com/o2.co.uk which says its fine.

Tracert:

Tracing route to o2.co.uk [51.104.149.90]
over a maximum of 30 hops:

1 6 ms 5 ms 4 ms 192.168.1.1
2 7 ms 7 ms 7 ms 192.168.0.1
3 17 ms 15 ms 15 ms 10.53.35.89
4 19 ms 14 ms 15 ms croy-core-2b-xe-701-0.network.virginmedia.net [62.252.14.137]
5 * * * Request timed out.
6 25 ms 28 ms 21 ms tcl5-ic-5-ae0-0.network.virginmedia.net [62.254.84.66]
7 23 ms 26 ms 27 ms ae23-0.lts-96cbe-1b.ntwk.msn.net [207.46.219.212]
8 22 ms 20 ms 30 ms ae26-0.icr02.lon24.ntwk.msn.net [104.44.239.107]
9 160 ms 32 ms 36 ms be-102-0.ibr01.lon24.ntwk.msn.net [104.44.21.109]
10 96 ms 91 ms 92 ms be-5-0.ibr01.dub08.ntwk.msn.net [104.44.17.88]
11 37 ms 31 ms 32 ms ae100-0.icr01.dub08.ntwk.msn.net [104.44.11.70]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * ^C

Any ideas? Everything has been rebooted. I could try again but its weird that the only place I have found so far which won't route is that site!

Virgin Media hub on 100MB line

Ideas?

thanks

David

[g0akc · Accepted solution]

I guess your public IP address has been blocked for some reason.

[sophist · Accepted solution]

sounds like Cloudfront is blocking your ip address when trying to access o2.co.uk

VM can't help you with this, it's an O2 / Cloudfront issue - contact O2 about it. 

[MikeRobbo]

It works ok on my VM & BT lines.

Check your VM IP reputation >> HERE <<

[DB2k]

thanks - I'm sure that will be SUPER easy to get sorted 😕

Might just reboot my hub until I get a new public IP.....

[DB2k]

thanks - said its fine!

[ricoedd]

Hello,

Did you get this sorted out, as I am having the same problem now!! can't log in to my o2/website and all my devices on my home broadband !

If you can help, it would be much appreciated 

Ricoedd

[DB2k]

Hi 

I did, but you're not going to like how 🙂

I work for O2 and so after failing to get traction with their support teams I went internal and found someone to help me who said my IP was added to be blocked. It's not an official support mechanism but I'll share this thread to see if there's anything they can do.

thanks

[ricoedd]

Hi. Ok what do I need to do. Please?

[DB2k]

Hi

Can you provide me with your external IP address please? Might be able to do something