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Cannot connect to app

fowlersleftboot
Joining in

on ‎04-01-2022 17:31

Trying to connect to virgin media connect.  Following instructions but I keep receiving this message despite rebooting hub several times.  App used to work fine

i have removed hive, and the bypass connectors 

 

please help 

8CE97E29-002F-4D51-AD00-F15C3FF5B2B6.png

 

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9 REPLIES 9

gary_dexter
Alessandro Volta

on ‎05-01-2022 01:01

There’s no legitimate reason to use the connect app other than to setup the public Wifi hotspots 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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jbrennand
Very Insightful Person
Very Insightful Person
In response to gary_dexter

on ‎05-01-2022 01:03

What Hub model is it and have you had it changed recently?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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fowlersleftboot
Joining in
In response to gary_dexter

on ‎05-01-2022 17:36

Thanks.  I used to be able to monitor what devices were pulling on the two different frequencies?  Is this now accessible elsewhere? 

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fowlersleftboot
Joining in
In response to jbrennand

on ‎05-01-2022 17:37

Hi - it’s hub 3.  No changes recently, used to be able to see which devices were pulling on what frequencies but can no longer do so 

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gary_dexter
Alessandro Volta
In response to fowlersleftboot

on ‎05-01-2022 18:05

Use the hub admin pages

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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fowlersleftboot
Joining in
In response to gary_dexter

on ‎05-01-2022 18:08

Sorry - how do I do that pls? 

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jbrennand
Very Insightful Person
Very Insightful Person
In response to fowlersleftboot

‎05-01-2022 18:55 - edited ‎05-01-2022 18:57

In your browser’s URL box type in http://192.168.0.1 or http://192.168.100.1 - (if in modem mode) - and hit return. On the first page up Login with the settings password (not the wifi one) and navigate around to find the pages that contain the info you want to see and alter. Make changes and dont forget to click apply changes or save them before leaving the page


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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fowlersleftboot
Joining in
In response to jbrennand

on ‎05-01-2022 20:02

Perfect.  Thank you so much for the help 👍

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Lee_R
Forum Team
Forum Team
In response to fowlersleftboot

on ‎08-01-2022 09:58

Hi @fowlersleftboot thanks for posting and welcome to our community.

Judging by your last post, do you consider your issue to be resolved?  Thanks to our fantastic community.

Regards

 

Lee

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