Hi there, for two weeks I'm not able to access to Wizz Air website. On mobile data is everything fine, but for some reason doesn't work on Virgin router.
I did tracert
Tracing route to www.wizzair.com [126.96.36.199]
over a maximum of 30 hops:
1 4 ms 6 ms 3 ms routerlogin.net [192.168.0.1]
2 11 ms 11 ms 11 ms 10.165.96.1
3 14 ms 11 ms 10 ms croy-core-2b-xe-012-0.network.virginmedia.net [8
4 * * * Request timed out.
5 20 ms 17 ms 14 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.
6 17 ms 21 ms 18 ms m674-mp2.cvx1-b.lis.dial.ntli.net [188.8.131.52
7 18 ms 18 ms 17 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224
8 116 ms 111 ms 113 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [184.108.40.206
9 113 ms 113 ms 113 ms ae-1.r25.nycmny01.us.bb.gin.ntt.net [220.127.116.11
10 111 ms 120 ms 112 ms ae-9.r22.asbnva02.us.bb.gin.ntt.net [18.104.22.168
11 111 ms 113 ms 117 ms ae-1.r05.asbnva02.us.bb.gin.ntt.net [22.214.171.124
12 115 ms 113 ms 117 ms xe-0-3-0-14.r05.asbnva02.us.ce.gin.ntt.net [168.
13 114 ms 114 ms 113 ms redirector1.dynect.net [126.96.36.199]
I tried reset router to factory default, but doesn't help either.
Really sorry about your site access issue. Thanks too for providing those trace routes. They both resolve successfully and don't indicate any issue. My comparison trace from here takes an identical route to your first trace (from hop 6 onwards).
I'd like to know more please about what you've tried. If you haven't already done so please try:
Using a different browser.
Using a different pc or laptop.
Ensure your pc security software isn't blocking the connection.
Also, what happens when you attempt to browse to that site? Do you get an error message or does the page fail to load?
Sounds like your ip address may be the problem if you can access it in modem mode. You will get a different ip address in modem mode than router mode and switching back looks like it is receiving the same one again. Resetting will not change the ip address you are getting from the network. If you leave it in modem mode for a week or so you might get a new ip when you revert back to router mode.
These are just my opinions. Feel free to completely ignore my advice. The above message may contain sarcasm (if you can't find it, you're not looking hard enough)