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Cancel engineer appointment

Joining in

Hi, my wifi went down this morning. I did the online tests and an engineers appointment for tomorrow afternoon was scheduled. My service is back up and running and I no longer need an engineer. The link in the text message to cancel or reschedule the appointment does not work and just directs to a diagnostics page. Can you please cancel the appointment.


Very Insightful Person
Very Insightful Person

You should be able to do this by logging in to your online account from the appointments section


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.